Technical Support Analyst

hace 6 días


San José, San José, Costa Rica Western Union A tiempo completo

**Technical Support Analyst - Santa Ana, Costa Rica**

Do you like to find ways to improve your and your team's ways of working?
Are you ready to lead initiatives to enhance team's knowledge management, learning and service quality?
Join Western Union as a Technical Support Analyst.
**Motivated by our values: purpose driven, globally minded, and trustworthy & respectful**

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 employees serving 200 countries and territories.
We believe when money moves, better things happen.
**Better requires process discipline and simplification**

For this role, you need 2 years of experience in customer service or IT operations role, competence in IT and technical troubleshooting, good customer service, problem-solving, communication skills.
You must be able to work independently and effectively prioritize tasks.
Fluency in English and the ability to work in a fast-paced, deadline-driven environment are desired.
Experience in people training or mentoring would help you succeed in this role.
**Join us, and let's connect the world**

We're a company on the move, and we want our people to grow and develop.
You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
LI-MA1



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