Process Optimization and Quality Manager

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Summary

We are seeking a highly skilled Process Optimization and Quality Manager to join our Screening Services team in Prague. As a key member of our Shared Services Hub, you will play a vital role in supporting background and medical checks across EMEA countries.

Key Responsibilities:

  • Project management of HR Shared Services Programs
  • Design, implementation, and improvement of key pre-hire processes, including Quality assurance and training programs.
  • Stakeholder management, working with a range of teams including internal customers, vendors, compliance teams, and talent acquisition teams
  • Writing business documents including SOPs, process maps, business narratives and project status reports
  • Resolving key escalations that are a result of process design
  • Business analysis to identify defect trends and process friction points
  • Perform case by case audits and high level monitoring of service health
  • Design and delivery of training and coaching to improve process knowledge
  • Thorough command of HR processes
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.

Requirements:

  • 2+ years of quality assurance/training experience and/or relevant Amazon experience
  • Bachelor's degree or equivalent experience
  • Strong written and verbal communication skills, with the ability to clearly articulate business problems and solutions to senior leaders.
  • Leadership in issue resolution in a deadline driven environment.
  • Demonstrated ability to work cross-functionality with HR business and technical teams.
  • Established record of project delivery as project manager.
  • Comfort/experience communicating and influencing across job levels with both internal and external partners.


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