Process Optimization and Quality Manager
hace 6 días
Job Summary
We are seeking a highly skilled Process Optimization and Quality Manager to join our Screening Services team in Prague. As a key member of our Shared Services Hub, you will play a vital role in supporting background and medical checks across EMEA countries.
Key Responsibilities:
- Project management of HR Shared Services Programs
- Design, implementation, and improvement of key pre-hire processes, including Quality assurance and training programs.
- Stakeholder management, working with a range of teams including internal customers, vendors, compliance teams, and talent acquisition teams
- Writing business documents including SOPs, process maps, business narratives and project status reports
- Resolving key escalations that are a result of process design
- Business analysis to identify defect trends and process friction points
- Perform case by case audits and high level monitoring of service health
- Design and delivery of training and coaching to improve process knowledge
- Thorough command of HR processes
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions.
Requirements:
- 2+ years of quality assurance/training experience and/or relevant Amazon experience
- Bachelor's degree or equivalent experience
- Strong written and verbal communication skills, with the ability to clearly articulate business problems and solutions to senior leaders.
- Leadership in issue resolution in a deadline driven environment.
- Demonstrated ability to work cross-functionality with HR business and technical teams.
- Established record of project delivery as project manager.
- Comfort/experience communicating and influencing across job levels with both internal and external partners.
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