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Site Quality Assurance Manager
hace 1 semana
Overview:
We are seeking a talented professional to join our team as a Regional/Site Quality Manager. This role is responsible for promoting, developing, and overseeing compliance with the company quality system and service delivery standards.
The ideal candidate will have strong organizational and analytical skills, with experience in managing quality policies, standards, procedures, programs, and practices. They will also be responsible for driving continuous improvement at the site level and ensuring compliance with customer requirements.
The Ynv Group is committed to providing a great experience for our employees and customers alike. We celebrate diversity and believe that it's the reason we've grown so fast. If you're passionate about technology and creative problem-solving, and want to leave a mark bigger than yourself, we'd love to hear from you.
Responsibilities:
- Recruit, manage, and develop the quality analyst team.
- Oversee the QA framework, customer, and operational excellence practices at an organizational level.
- Develop and maintain stakeholder relationships to successfully achieve our quality standards and objectives.
- Collaborate with Operations to define quality procedures, drive continuous improvement, and ensure compliance with quality framework policies and procedures.
- Lead customer experience, business process, and organizational development improvements.
- Analyze quality and service KPIs for actionable recommendations.
Qualifications:
- Bachelor's degree in a technical or business discipline or equivalent experience with 3+ years' relevant experience, or a master's degree with 2+ years of experience
- Professional fluency in both written and spoken English
- Green Belt Sigma/PMP certification is preferred.
- Experience in a quality, process, service, or customer experience management function.
- Experience with project leadership, program management, and support delivery
- Proficiency with Excel, Visio, Project, and PowerPoint.
- Experience managing a team of 15 or more in a high volume and fast-paced multicultural environment
- Analysis, data reporting, project development, and coaching experience.
