Quality Assurance Specialist

hace 3 días


San José, San José, Costa Rica Crg Solutions A tiempo completo

About Crg Solutions

Crg Solutions is a leading provider of innovative solutions and services. We are committed to delivering exceptional quality and customer satisfaction.

Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the highest standards of quality in our products and services.

Main Responsibilities

  • Monitoring the quality of customer service provided by call center agents, including inspections and quality testing.
  • Reviewing quality reports and metrics to identify issues and trends.
  • Establishing quality standards for our products and services, including defining technical specifications and performance requirements.
  • Analyzing data and creating reports on call center performance.
  • Developing and implementing quality assurance processes and procedures.
  • Identifying and resolving quality issues, including root cause analysis and action plans.

Requirements

  • Bachelor's degree in Industrial Engineering, Administration, Information Technology, or a related field.
  • Technical skills, including proficiency in quality control tools, statistical analysis, and computer software programs.
  • Strong analytical and communication skills.
  • Proficiency in Microsoft Office Suite and call center technology solutions.
  • Ability to manage multiple tasks and projects simultaneously.


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