Quality Assurance Specialist

hace 2 días


San José, San José, Costa Rica Wns Global Services A tiempo completo

Empowering Clients through Operational Excellence

WNS Global Services is a leader in Business Process Management (BPM), empowering clients to outperform by combining operational excellence with deep domain expertise. We are seeking an experienced Quality Assurance Specialist to lead evaluations, consulting, and auditing across multiple locations.

Key Accountabilities

  • Evaluate business unit performance and quality of contact processing.
  • Consult with business units to identify primary opportunities impacting quality and recommend corrective actions.
  • Lead all aspects of evaluations, including presentation of results and information to business partners and leaders.
  • Partner with leadership to identify targeted audit needs for individual sites or teams.
  • Develop and deliver effective presentations.

Qualifications

  • 1-3 years experience in claims or contact center environment required.
  • Experience in Performance Coach or similar position preferred.
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Strong analytical and communication skills.
  • Ability to build customer relationships and influence decision-making at various levels of leadership.


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