Service Delivery Manager
hace 6 días
**About Us**
Bill Gosling Outsourcing provides business solutions to our clients across various industries, including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We pride ourselves on delivering high-quality services that help our clients achieve their goals.
**Job Description**
The Operations Manager is responsible for overseeing the performance of multiple client groups, ensuring that company and client goals are met or exceeded. This involves managing inventory, facilities, and staffing levels, as well as developing strategies to enhance productivity and improve processes.
**Key Responsibilities:**
- Set objectives and analyze metrics to ensure company and client goals are met
- Manage all client reporting and internal reporting requirements
- Approve recommendations for hiring, transfer, promotion, or dismissal of staff
- Develop strong client relationships in a professional and appropriate manner
**Requirements:**
- 2 years' experience in a Managing Coach role or equivalent external experience
- Must be able to obtain necessary licenses for applicable jurisdictions, if required
**Why Work with Us?**
We offer a range of benefits, including:
- Growing Costa Rica site - be part of our growth
- State of the art call center based in El Cafetal in La Ribera de Belen
- Casual dress code
- People Development programs
- Amazing work culture where you can learn and grow
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