Program Manager Service Delivery

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

At Amzn Support Srvcs Costa Rica, we are seeking a highly skilled Program Manager Service Delivery to join our global team. In this role, you will lead medium to high complexity projects focused on employee life-cycle services, working with a wide range of stakeholders and business leaders.

The ideal candidate will have 2+ years experience in program or project management, with proven experience and expertise in the HR space within an intense fast-paced customer-driven environment. Experience of working in a shared services environment and of the elements required to support the development of services, such as process design, HR-related systems, and customer-centric design, is also essential.

Key responsibilities include delivery of employee life-cycle services implementation project work stream(s), accountable for defining and launching new services to support employees in Americas locations. This involves effective project management, supporting the development of frustration-free Associate processes by questioning and challenging at all times driving to the desired end state (a fully integrated and tiered HR Shared Services model) and ensuring the voice of the customer is reflected in everything that we do.

The successful candidate will be responsible for building and maintaining successful partnerships with the Lifecycle team, HR stakeholders, and key business sponsors across Americas and global Employee Services. They will work with and establish project teams and ensure that all agreed projects are progressing and delivering desired results on time and in budget, to include: process improvements, HR shared services, HR systems, and delivery capability.

In addition, they will maintain relationships with internal/external vendors/stakeholders to ensure teams are engaged and effectively utilizing the best tools available. Report on project progress and status, manage effectively multiple priorities and projects of different complexity levels, assess new initiatives and projects to evaluate how they can support the strategic goals, and maintain key relationships with HR partners to ensure non-duplication of projects and drive global engagement on key initiatives.



  • San José, San José, Costa Rica Emerson A tiempo completo

    Our company seeks a dynamic and highly proficient Service Delivery Program Manager to play an integral part in our team.In this role, your primary responsibilities will lie in orchestrating, overseeing, and harmonizing all aspects of our major enhancements, projects, and implementations pertaining to ERP/SAP.This includes planning, implementing, and...

  • Program Delivery Manager

    hace 1 semana


    San José, San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._- The Program Delivery Manager is responsible for implementing and managing a diverse portfolio of programs and projects for the benefit of all...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    We are seeking a highly experienced Service Inventory Program Manager to join our team at Amzn Support Srvcs Costa Rica. As a Service Inventory Program Manager, you will be responsible for leading medium to high complexity projects focused on employee life-cycle services, working with a wide range of stakeholders and business leaders.The ideal candidate will...

  • Program Manager

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Experience in program or project management- English language proficiency; including grammar, spelling, and punctuation.- Bachelor's degree in Communications, Translation Studies, Localization, or Linguistics.- Proficient verbal and written communication.- Experience defining program requirements and using data and metrics to determine improvements.Selling...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job SummaryWe are seeking a seasoned Program Delivery Manager (PDM) to join our Finance Operations team in Costa Rica. As a PDM, you will play a critical role in the success of strategic and highly impactful projects within the Payroll team.Role OverviewThis is a senior regional leadership role that requires a self-driven and goal-oriented individual with a...

  • Program Manager

    hace 1 semana


    San José, San José, Costa Rica Lrn Corporation A tiempo completo

    **About LRN**Do you want to use your Program Management expertise to help people around the world do the right thing?Join us at LRN to be a part of a global company where you can make an impact.LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm.More than 2,500 companies worldwide (including some of the world's most...

  • Program Manager

    hace 2 días


    San José, San José, Costa Rica Lrn Corporation A tiempo completo

    **About LRN**Do you want to use your Program Management expertise to help people around the world do the right thing?Join us at LRN to be a part of a global company where you can make an impact.LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm.More than 2,500 companies worldwide (including some of the world's most...


  • San José, San José, Costa Rica Transperfect A tiempo completo

    About UsWe're a global organization with a passion for delivering exceptional service to our clients. As a leading provider of language and content management solutions, we're committed to helping our clients achieve their goals through outstanding support and expertise.The Operations Manager plays a vital role in ensuring the success of our call center,...

  • Program Manager

    hace 3 días


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    At Amazon Support Services Costa Rica Srl, we are seeking a highly skilled Program Manager to lead large-scale projects and drive business growth. The successful candidate will have a strong background in program management, excellent leadership skills, and the ability to work effectively with cross-functional teams.Key Responsibilities:Lead projects from...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **Job Summary:**This Technical Program Manager role is responsible for providing technical input and delivery model solutions/recommendations to our Application Management Services. The successful candidate will engage in and provide support for transition/transformation efforts, ensuring service delivery compliance to quality standards and committed service...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    About the RoleThis is a fantastic opportunity to join our dynamic team as a Technical Program Manager - Partner Success. You will be responsible for ensuring that Authorized Support Center (ASC) Partners meet and exceed the stringent requirements of our ASC Program.The successful candidate will have 2+ years experience in Palo Alto Networks technical support...

  • Program Manager

    hace 6 días


    San José, San José, Costa Rica Microsoft A tiempo completo

    In our Customer Experience and Success (CEnS) organization, we're on a mission to deliver a connected customer experience that exceeds expectations. As a Program Manager, you'll play a critical role in orchestrating technical delivery teams and cross-cloud project oversight, ensuring our Microsoft mission is enabled by delighting customers and consistently...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years experience in Learning and Development (e.g., supporting or leading learning programs, storyboarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success) - 3+ years experience in program or project management - Bachelor's Degree - Experience defining program...


  • San José, San José, Costa Rica Emerson A tiempo completo

    If you are a Senior IT Manager looking for an SAP Technical Delivery Manager role and an opportunity to grow, Emerson has an exciting opportunity for youBased in any US location, you will coordinate and oversee the delivery of all technical activities within SAP related to hardware, software, upgrades, security vulnerabilities, and patching.You will be...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    SoftwareONE is seeking a Service Delivery Specialist to join our Service Excellence team. In this key role, you'll play a crucial part in ensuring the timely execution and completion of operational processes that support projects delivered by our service teams.The ideal candidate will have a strong background in back-office support and financial systems,...


  • San José, San José, Costa Rica Intel A tiempo completo

    Key Performance Indicators (KPIs)The Foundry Services Customer Program Manager will be measured on the following KPIs:Customer satisfaction ratings.On-time delivery of foundry services.Resolution of customer issues.Development and maintenance of deep relationships with key customers.How You Will Make a DifferenceThis role is critical to driving customer...


  • San José, San José, Costa Rica Prometeo Talent A tiempo completo

    Join Our Team as a Senior Project ManagerPrometeo Talent is a forward-thinking software company with a passion for innovation. We're seeking a highly skilled project manager to lead our US-based software delivery program.Job SummaryWe're looking for a seasoned project manager to oversee the planning, execution, and delivery of software solutions in the US...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **About Us**Bill Gosling Outsourcing provides business solutions to our clients across various industries, including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We pride ourselves on delivering high-quality services that help our clients achieve their goals.**Job...

  • Program Manager, Learning

    hace 4 semanas


    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    3+ years experience in Learning and Development (e.g., supporting or leading learning programs, storyboarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success)Job summaryHelp shape the learning and development (L&D) experience for Finance Amazonians.You will have an...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    ResponsibilitiesThe Workforce Analyst will be responsible for the following tasks:Collaborating with CPA and GCC teams to ensure seamless service delivery.Conducting thorough risk assessments to identify potential issues.Delivering high-quality results in a fast-paced environment.Utilizing advanced Excel skills to analyze and present data.Developing and...