Program Manager

hace 3 días


San José, San José, Costa Rica Microsoft A tiempo completo

In our Customer Experience and Success (CEnS) organization, we're on a mission to deliver a connected customer experience that exceeds expectations. As a Program Manager, you'll play a critical role in orchestrating technical delivery teams and cross-cloud project oversight, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their expectations in every interaction.

About the Role

The CEnS organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects our ambition to be known as a customer experience company, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their expectations in every interaction.

Key Responsibilities
  • Own consumption and delivery execution of operative solutions and operational health as the single point of orchestration for technical delivery teams and cross-cloud project oversight.
  • Track, escalate, and plan to remediate technical blockers and provide engineering feedback to further our product and solutions as appropriate.
What We're Looking For

We're seeking a highly motivated and passionate Program Manager to drive program management for Commercial accounts that may have Cloud, on-premise, and hybrid workload engagements running concurrently. The ideal candidate will have a proven track record in solution delivery, practice management, customer-facing consulting, or portfolio management experience, with a bachelor's degree in Engineering, Information Technology, Business, or related field.


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