Oracle Cloud Service Delivery Engineer

hace 1 día


San José, San José, Costa Rica Multicomputos Srl A tiempo completo

Multicómputos es un integrador de tecnología líder con sede en Rep. Dominicana y oficinas ubicadas en toda Centroamerica y Caribe.
Con más de 37 años de experiencia, hemos implementado soluciones tecnológicas para diferentes verticales de negocios, incluidos Financiero, Seguros, Telecomunicaciones, Gobierno, Comercio minorista, Servicios y otros.
Hemos formado alianzas sólidas con los mejores socios tecnológicos y un equipo con conocimiento de las tecnologías que impulsan la transformación digital.
Nuestra experiencia incluye centro de datos, virtualización, ciberseguridad, redes, aplicaciones, comunicaciones, nube y servicios. Esta posicion se encargara de implementar, gestionar la entrega de servicios, monitoreo de desempeño de SLAs, coordinación y resolución de incidentes y problemas técnicos, en concordancia con las necesidades estratégicas del cliente.
Su enfoque será en la implementación de proyectos de nube de Oracle, aunque podría participar en la gestión de delivery de otro tipo de soluciones de la marca.
•    Coordinar la instalación y configuración de las soluciones diseñadas, asegurando que se cumplan los estándares técnicos y los plazos establecidos, tanto de forma individual, como en la gestión con otros proveedores del servicio, incluido Oracle.
•    Brindar asistencia técnica durante la implementación, resolviendo cualquier problema que surja en el proceso.
•    Documentar los detalles técnicos y el progreso de la implementación para facilitar la continuidad operativa y la transición a soporte post-venta.
•    Asegurar la satisfacción del cliente durante la implementación, monitoreando su experiencia y ajustando soluciones según sea necesario.Requisitos: Titulación en Ingeniería de Sistemas, Computación, Telemática y/o Software o equivalente.Experiencia técnica sólida en Oracle Cloud: Debe tener un profundo conocimiento técnico de los servicios ofrecidos por Oracle Cloud, incluyendo Oracle Database, Oracle Cloud Infrastructure (OCI), y otras soluciones relevantes.
Esto implica comprensión de conceptos como redes, almacenamiento, seguridad, bases de datos y computación en la nube.Al menos 2 años de experiencia en implementación de proyectos: Debería tener experiencia previa en implementación de proyectos en Oracle Cloud o en entornos similares.
Esto incluye la capacidad de diseñar arquitecturas, configurar servicios, migrar datos, y llevar a cabo la integración de sistemas.Habilidades de preventa: Capacidad para comprender las necesidades del cliente y proponer soluciones adecuadas utilizando la gama de servicios de Oracle Cloud.
Debe ser capaz de articular claramente los beneficios de la solución propuesta y demostrar cómo aborda los desafíos específicos del cliente.Comunicarse efectivamente con clientes de diferentes niveles de comprensión técnica, desde ejecutivos hasta profesionales de TI.
Esto implica la capacidad de presentar ideas de manera clara y persuasiva, así como de escuchar activamente las necesidades del cliente y responder con empatía.Orientación al cliente y comprometido con su éxito.
Esto implica la capacidad de comprender los desafíos del cliente, anticipar sus necesidades y ofrecer soluciones efectivas.
Además, debe poder resolver problemas de manera proactiva y rápida.Capacidad para trabajar en equipo: Debería poder colaborar efectivamente con otros miembros del equipo, incluidos ingenieros, consultores y gerentes de cuenta, para garantizar el éxito del cliente en todas las etapas del ciclo de vida del proyecto. Deseable con las siguientes Certificaciones:
•    Oracle Cloud Infrastructure 2021 Architect Associate o superior
•    Oracle Cloud Infrastructure 2021 Architect Professional o superior
•    Oracle Database Cloud Migration and Integration 2021 Specialist o superior
•    Oracle Autonomous Database Cloud 2022 Professional o superior
•    Oracle Cloud Database Services 2021 Specialist o superior
•    Oracle Cloud Support Specialist o superior
•    Oracle Cloud Platform Application Integration 2021 Certified Specialist o superior
•    Oracle Cloud Platform Application Integration 2021 Certified Specialist o superior
•    Oracle Database Cloud Migration and Integration 2021 Specialist o superior
•    Oracle Cloud Database Services 2021 Specialist o superior
•    Oracle Cloud Infrastructure 2021 Certified Cloud Operations Associate o superior
•    Oracle Cloud Infrastructure 2022 Certified Security Professional o superior



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