Transformation Leader for High-Performance Delivery

hace 3 días


San José, San José, Costa Rica Growth Acceleration Partners A tiempo completo
Company Overview
Growth Acceleration Partners (GAP) is a Digital Transformation, Applications, and Data Solutions company. We are a technology solutions partner for clients in the USA.

We value a diverse and collaborative environment with the flexibility to invest in yourself and keep a healthy work-life balance. Our team has doubled to more than 500 in the past two years and we see no end in sight.

We are seeking an experienced executive to lead our growing Delivery Team and take it to the next level. This is an exceptional opportunity for a transformation leader who can drive growth, innovation, and excellence in service delivery.

Job Description
The Vice President of Delivery will be responsible for leading the lifeblood of the company, our GAPsters. Your organization will manage projects and aim to deliver excellence in every project. Your mission is to achieve the highest possible levels of customer satisfaction, ensure the highest level of growth and engagement of the engineers in your care, and implement systems and processes that support scaling GAP.

You will be accountable for achieving key performance indicators (KPIs), including client net promoter score, gross margin, client attrition, GAPster and key contributor attrition, and GAPster net promoter score. You will work closely with other leaders within GAP to support company strategy and act as a conduit of important Delivery information to the GAP executive team.

Key Responsibilities
- Define the vision and execute the business strategy for the delivery organization
- Ensure integration into the overall company strategy
- Collaborate with other leaders within GAP to support company strategy
- Be the conduit of important Delivery information to the GAP executive team
- Act as a connector with the People and Technology organization to support compensation plans, career development, strategic hires, and dismissals
- Promote a culture of learning and growth, allowing experimentation and safe failure
- Identify industry best practices to adopt and internal best practices to standardize
- Encourage data-driven decision-making
- Provide metrics to report the health of client projects from a technical, people, and financial perspective
- Define and execute growth strategies for the Delivery Organization and leadership team
- Develop and execute the annual operating budget for Delivery and ensure that it is consistent with the overall GAP budget
- Improve NPS (Net Promoter Score) by increasing value to clients (find and develop more differentiators in the GAP experience)
- Establish relationships with key client executives as a strategic technology partner
- Be the spokesperson and visionary for Delivery
- Celebrate accomplishments and recognize team members for their achievements
- Be the external voice of GAP Delivery

About Us
We are a technology solutions partner for clients in the USA. We value a diverse and collaborative environment with the flexibility to invest in yourself and keep a healthy work-life balance. We strive for greatness, are agile, and invest in people.

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