Technology Services Leader

hace 4 días


San José, San José, Costa Rica Smartsheet A tiempo completo

We are seeking an experienced Technology Services Leader to join our team. As a leader in this role, you will be responsible for managing a team of Solution Implementation Managers and ensuring the successful delivery of packaged services and related processes.

Your primary focus will be on translating strategy and vision into operational execution, which will involve identifying areas for improvement and implementing initiatives to support process improvements. You will also be responsible for maintaining the refinement of processes, related tools, and documentation.

This is an exciting opportunity to join a dynamic team and contribute to the growth of the business through process development and evolving offerings. You will work closely with senior leadership to manage regional business operations and partner with Sales to position Professional Services.

Key Responsibilities:
  • Manage a team of Solution Implementation Managers
  • Ensure the successful delivery of packaged services and related processes
  • Translate strategy and vision into operational execution
Requirements:

To be successful in this role, you will require a bachelor's degree or equivalent combination of relevant work experience and education (minimum 7 years). You will also need 3+ years of progressive leadership experience in software services and/or professional services, preferably with SaaS experience.

A passion for leading and developing high-performance teams is essential, as is excellent communication and customer management skills. You will also need strong business acumen, problem-solving, and interpersonal skills, as well as the ability to travel when necessary.



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