Cloud Technology Expertise Leader
hace 7 días
We're looking for an experienced Technical Lead to join our team and play a vital role in providing technical support to our clients.
Responsibilities- Serve as primary point of escalation to own and resolve complex technical cases.
- Oversee the quality of the team's deliverables and execute quality improvement plans as needed.
- Review team performance, grow the team's technical capabilities, enhance the quality of support, and boost the team's productivity.
- Maintain the testing environment and the team's adoption and usage of tools.
- Mentor junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior.
- 3-5 years of experience in technical support, software support, IT operations, or infrastructure services support required.
- Proficiency in both written and spoken English required.
- Experience in cloud-based technology support preferred.
- Higher-level education in a technology discipline and/or relevant technical certifications preferred.
- Advanced knowledge of technology-based environments & solutions required.
- Advanced certification in MS Azure, MCSE, CCNP, Linux, and/or other certification in one of the core technologies preferred.
- Comfort solving complex technical issues and the ability to work independently but know when to ask for help required.
- Customer-obsession, initiative, and a drive exceed expectations required.
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