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Our Organization
Do you have a passion for Cloud Services? Do you want to be a key technical leader in a rapidly growing and profitable enterprise cloud service? Does building the Services infrastructure of a cloud service excite you?
About Our Team
This is an opportunity to join a fast-paced team and have an impact on a growing online business. You will be part of a rapidly growing and profitable enterprise cloud service, where you will have the chance to constantly learn and grow with the platform.
Key Responsibilities
- Provide both technical expertise and excellent communication skills in your daily job.
- Represent Microsoft and communicate with corporate customers via various channels.
- Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.
- Acquire and coordinate resources from other groups as needed to resolve customer issues.
- Manage hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved.
- Share knowledge with other engineers and develop customer solutions efficiently.
- Communicate technically complex information with Microsoft's developer customers via telephone, written correspondence, and electronic services.
- Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
- Owning and participating in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
- Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.
