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Azure Aks Infrastructure Expert
hace 1 semana
About Us
We're a team of passionate individuals who are dedicated to delivering exceptional customer experiences. As a Cloud Support Engineer at Microsoft, you'll be part of a collaborative and dynamic team that values innovation, creativity, and teamwork.
Job Description
We're seeking a skilled Cloud Support Engineer to join our team. The ideal candidate will have a solid understanding of container technology and fluency in Kubernetes, as well as experience with Linux script-based development environments and tools. Strong communication and problem-solving skills are also essential for this role.
Responsibilities
- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers.
- Be flexible to work in different shifts.
- Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
- Acquire & coordinate resources from other groups as needed to resolve customer issues.
- Manage hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved.
- Share knowledge with other engineers and develop customer solutions efficiently.
- Communicate technically complex information with Microsoft's developer customers via telephone, written correspondence, and electronic services.
- Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
- Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
- Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.
Requirements
- 2-3+ years of experience in a customer facing role.
- 2+ years of technical experience in any of the following:
- Solid understanding of container technology and fluency in Kubernetes.
- Familiarity with RedHat OpenShift.
- Linux OSS.
- Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.).
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.).
- Experience administering Linux (boot process, file systems, network device and protocol configuration).
- Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP.
- Operating System/Virtualization.
- Familiarity with Security, OS Internals concepts.
- Understanding of Virtualization concepts and virtual system administration.
- Networking.
- Understanding of container specific networking such as CNI.
- Familiarity with DHCP, VIPs, NAT, DNS.
- Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.).
- Understanding of load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA's.
- Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
- English Language: fluent in reading, writing and speaking.
