Cloud Security Leader for Large Enterprise Customers

hace 3 días


San José, San José, Costa Rica Netskope A tiempo completo

About Netskope

Netskope is a leading cloud security company that helps organizations protect their data and users in a rapidly changing world. With the network perimeter dissolving, we recognized the need for a new approach to security.

As a key member of our team, you will play a crucial role in helping us achieve this vision.

Job Description

We are seeking an experienced Cloud Security Leader to join our team. The ideal candidate will have a strong background in leadership, technical skills, and a passion for driving customer success.

Key Responsibilities:

  • Customer-Centric Support Culture: You will promote a culture of customer satisfaction and success within the support team, ensuring every interaction with customers is best-in-class.
  • Hands-On Technical Role: As a hands-on leader, you will work closely with colleagues to solve complex customer issues while scaling down to address individual needs.
  • Process Improvement: You will create and drive tools and processes with the Support team to ensure deep engagement and lifetime value of our customers.
  • Talent Development: You will recruit, develop, and lead by example Cloud Security Engineers across North America.
  • Partnerships: You will partner with Escalation Managers to ensure quick resolution of customer issues.
  • Data-Driven Decision Making: You will utilize quantitative and qualitative analysis to drive operational excellence in areas such as customer engagement, SLA, TTR, CSAT, etc.
Requirements

To succeed in this role, you will need:

  • 3+ Years of Leadership Experience: Leading teams to support large enterprise customers.
  • TCP/IP Knowledge: Understanding of TCP/IP protocols.
  • Network Security Expertise: Knowledge and experience supporting network security technologies, including proxies, NG firewalls, SSL/IPSSEC, VPNs, SSO.
  • DLP and Encryption Gateways: Expertise with DLP and encryption gateways.
  • Systems Administration: Demonstrable experience with systems installation, configuration, and administration of UNIX/Linux and Windows-based systems.
  • Strong Analytical Skills: Strong problem-solving and analytical skills.
  • Passion for Customer Success: Strong empathy for customers and a passion for driving revenue and high growth.
  • Experience with Support Portal Tools: Prior experience working with Zendesk, Salesforce, or other support portal tools.

Education: Bachelor's or Master's degree in Computer Science or equivalent discipline.



  • San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Practice Overview**Our Infrastructure & Modern Workplace Practice delivers industry-leading solution expertise across Azure Infrastructure, Microsoft 365, and Microsoft Cloud Security initiatives for our customers.The Cloud Solutions Architect will be part of this practice, working closely with project teams to deliver innovative solutions.The ideal...


  • San José, San José, Costa Rica Sysdig A tiempo completo

    We're a pioneering company in cloud security, striving to lead the industry globally. At Sysdig, we value diverse opinions and open dialogue to spur innovative ideas. Our collaborative environment enables us to achieve our goals efficiently.We're an international company with a strong culture that transcends geographical boundaries. We've been recognized for...


  • San José, San José, Costa Rica Intel A tiempo completo

    The IT Hosting team is seeking high-performing, energetic people who are passionate about DevOps public, private, and hybrid cloud technologies.**As part of IT Hosting Organization (Infrastructure), your responsibilities will include, but not be limited to:**- Influencing and driving adoption for modern (private/public/hybrid) cloud infrastructure.- Building...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    **About the Opportunity**We are seeking a seasoned sales professional to join our team as an Enterprise Digital Specialist. In this role, you will leverage your expertise in cloud security solutions to drive growth for Microsoft and help customers realize the value of the Microsoft Cloud.You will use your knowledge of enterprise software solutions and cloud...


  • San José, San José, Costa Rica American Express Company A tiempo completo

    You Lead the Way.We've Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    At Zscaler, we're committed to protecting our customers' cloud infrastructure from damaging threats. With over 10 years of experience developing, operating, and scaling the cloud, we serve thousands of enterprise customers worldwide.We help our customers slash costs, reduce complexity, and improve the user experience by eliminating latency-creating gateway...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. We've developed, operated, and scaled the cloud for over 10 years, helping our customers slash costs, reduce complexity, and improve the user experience.Our Posture Control business unit is designed to build on the success of our user and...


  • San José, San José, Costa Rica Enterprise Software Solutions A tiempo completo

    **We advocate for a human-centered approach in addressing technological challenges**Optimizing resource utilization is the top cloud challenge at 42%.This is extremely hard for many organizations, as they tend to overprovision to allow for future scaleWe are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    The Digital Cloud Acquisition team drives growth for Microsoft by helping customers realize the value of the Microsoft Cloud.Powered by a world-class connected sales and marketing platform, this team leverages marketing insights to reach customers when and where they want to engage digitally to help solve their business problems.We're powered by the latest...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job DescriptionThe Enterprise Customer Success Manager is responsible for ensuring the scalability of Customer Success across all customer segments. This role requires a strong understanding of customer needs and the ability to develop strategies to drive retention and adoption.Main TasksMaintain a portfolio of customers and prioritize their needsConduct...


  • San José, San José, Costa Rica Kimberly-Clark A tiempo completo

    Sr. Cyber Security EngineerThe K-C Cybersecurity team is a trusted adviser to IT and the broader organization, helping to protect our most valuable assets, and continuously working to strengthen our capabilities to identify and mitigate cyber risk.As part of this team, the IT Senior Security Engineer creates security architecture with its own unique...

  • Cloud Security Manager

    hace 5 días


    San José, San José, Costa Rica Zscaler A tiempo completo

    Zscaler is a leading cloud security company operating in a high-growth market. As a key player, we are seeking an experienced Customer Success Management Leader to manage the post-sales technical relationships for our largest customers.This role will involve directly interacting with clients, identifying ways that our technology platform can improve their...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    At Zscaler, we are committed to protecting our customers' businesses from the ever-evolving threat landscape. As a Technical Account Manager, you will play a crucial role in delivering world-class post-sales engineering and services assistance to our enterprise customers. Your primary focus will be on providing timely and effective resolution of technical...


  • San José, San José, Costa Rica Micro Focus A tiempo completo

    **Responsibilities**:- Manage and maintain tools used to secure public cloud accounts.- Ensure cloud security standard and principles are adhered to in all cloud environments.- Implement Security objectives in a consistent, repeatable and automated way across multiple cloud environments with an emphasis on Azure, AWS and GCP.- Continuously identify and...

  • Security Ops Engineer

    hace 3 semanas


    San José, San José, Costa Rica Sysdig A tiempo completo

    Sysdig is driving the standard for securing the cloud and containers.We created Falco, the open standard for cloud-native threat detection, and consistently contribute to open source software projects.We are passionate, technical problem-solvers, continually innovating and delivering powerful solutions to secure the cloud from source to run.We value...

  • Senior Security Engineer

    hace 4 semanas


    San José, San José, Costa Rica Microsoft A tiempo completo

    **Responsibilities**:**Qualifications**:**Required/Minimum Qualifications**:5+ years of experience in software development lifecycle, large-scale computing, modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), and operations...


  • San José, San José, Costa Rica Percona A tiempo completo

    We're looking for a seasoned Cloud Security Specialist to join our Business Services department. In this role, you'll oversee the day-to-day operations of cloud instances/services and software.Key responsibilities include:Maintaining cloud infrastructure and servicesRecommendations for enhancements and improvementsParticipating in a rotating on-call shiftTo...

  • Cloud Architect Leader

    hace 5 días


    San José, San José, Costa Rica 360Training A tiempo completo

    Job OverviewAt 360Training, we are seeking a highly skilled Cloud Architect Leader to join our team. As a key member of our infrastructure team, you will be responsible for designing and implementing scalable infrastructure solutions on Azure.About the RoleThis is an excellent opportunity for experienced IT professionals to take their career to the next...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    **Company Overview**Zscaler is a leader in cloud security, helping companies navigate the rapidly changing cybersecurity landscape.We've been recognized as a Gartner MQ leader for 10 consecutive years and have pioneered the SASE category.As a Customer Success Manager at Zscaler, you'll play a key role in driving customer success and growth in North...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    Company OverviewWe are a leading cloud security company that processes over 50 billion transactions daily. Our mission is to protect our customers' data with cutting-edge technology.Job DescriptionWe are seeking a Sr. Product Support Engineer to join our growing Customer Care Organization. In this role, you will provide world-class post-sales technical...