Cloud Security Solutions Specialist

hace 3 días


San José, San José, Costa Rica Zscaler A tiempo completo

At Zscaler, we're committed to protecting our customers' cloud infrastructure from damaging threats. With over 10 years of experience developing, operating, and scaling the cloud, we serve thousands of enterprise customers worldwide.

We help our customers slash costs, reduce complexity, and improve the user experience by eliminating latency-creating gateway appliances. Our Posture Control business unit is designed to build on the success of our user and data protection solutions and extend security solutions to protect public cloud infrastructure.

We're looking for a rock star product specialist to join our growing organization. As a Sr Product Support Engineer, you'll engage with customers in their cloud adoption journey and help them secure their public cloud infrastructure using our cloud protection platform.

In this role, you'll provide world-class post-sales technical support directly to customers and partners. You'll work specifically with accounts that need longer-term support and more frequent check-ins. Your responsibilities will include holding daily/weekly get-well calls with customers with escalated issues, engaging with customers on escalated support issues or critical customer situations, and providing expert systems design recommendations and configurations.

Qualifications for this role include 5+ years of support and networking experience, a bachelor's degree in computer science or equivalent advanced industry certifications, and proven experience escalating technical customer issues. You should have very strong verbal and written communication skills (English) and working knowledge of networking and security products and enterprise network infrastructure.



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