Customer Success Strategist
hace 2 días
Job Description
The Enterprise Customer Success Manager is responsible for ensuring the scalability of Customer Success across all customer segments. This role requires a strong understanding of customer needs and the ability to develop strategies to drive retention and adoption.
Main Tasks
- Maintain a portfolio of customers and prioritize their needs
- Conduct initial success calls to understand customers' business objectives and use cases
- Develop high-level Success Plans that track milestones and progress against shared metrics
- Identify resources for customer self-service and encourage its use
Required Skills
- 5+ years of experience in customer success, account management, consulting or similar roles (SaaS experience preferred)
- BA/BS or equivalent educational background
- Knowledge of Data Management, Data Warehouse, Cloud, Enterprise Application Integration, and Database preferred
- Excellent communication and interpersonal skills
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