Empleos actuales relacionados con Customer Success Executive - San José, San José - Cisco Systems
-
Customer Success Director
hace 2 días
San José, San José, Costa Rica Servicenow A tiempo completo**About the Role**We are seeking a seasoned Customer Success Director to lead our Success Center team in delivering exceptional customer experiences across our digital, commercial, and mid-market customers.The ideal candidate will be responsible for developing strong executive relationships, executing customer success strategies, and driving business growth...
-
Customer Success Account Manager
hace 3 semanas
San José, San José, Costa Rica Microsoft A tiempo completoThe **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...
-
Enterprise Customer Success Lead
hace 22 horas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoWe are seeking a talented individual to join our team as a FastTrack Manager at Microsoft Corporation. As a FastTrack Manager, you will be responsible for driving customer success by identifying business needs and providing deployment guidance and resources to overcome implementation risk and drive usage of existing workloads.About the RoleThe successful...
-
Customer Success Manager
hace 4 semanas
San José, San José, Costa Rica Appvance A tiempo completoThis is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...
-
Customer Success Manager
hace 5 días
San José, San José, Costa Rica Cisco Systems A tiempo completoThe Cisco Contact Center Business Unit is a global leader in contact center solutions.Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to cloud-delivered solutions, and...
-
Customer Success Manager, Costa Rica
hace 3 semanas
San José, San José, Costa Rica Clickup A tiempo completoClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work.It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more.On a mission to make the world more productive, ClickUp is headquartered in...
-
Success Center Lead
hace 2 días
San José, San José, Costa Rica Servicenow A tiempo completo**Drive Customer Success and Growth**As a key member of our Success Center team, you will be responsible for leading a team of Customer Success Guides in delivering exceptional customer experiences across our digital, commercial, and mid-market customers.Your primary focus will be on developing and executing customer success strategies that drive business...
-
Customer Success Strategist
hace 2 días
San José, San José, Costa Rica Microsoft A tiempo completoDrive customer success by delivering value through strategic partnerships. As a Customer Success Account Manager at Microsoft, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships.Key Qualifications:BACHELOR'S DEGREE...
-
Manager, Success Center
hace 2 días
San José, San José, Costa Rica Servicenow A tiempo completoJob DescriptionThe Manager of Success Center will lead a team of early in career Customer Success Guides (CSG) responsible for delivering Success at Scale for all Digital, Commercial and Mid-Market Customers, making every customer committed to ServiceNow for life.The role is based at our Costa Rica location and is critical to ensuring the success and growth...
-
Customer Success Manager
hace 1 día
San José, San José, Costa Rica Hashicorp A tiempo completo**About the role...**The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes prescribed to...
-
Customer Success Strategist
hace 2 días
San José, San José, Costa Rica Tibco A tiempo completoAbout Us">Tibco, a leading cloud solution provider, empowers employees to learn, dream, and build the future of work. We value diverse lived experiences, passion for technology, and courage to take risks.">We are on the brink of another Cambrian leap - a moment of immense evolution and growth. Our team is responsible for customer success and adoption within...
-
Customer Success Leader
hace 2 días
San José, San José, Costa Rica Smartsheet A tiempo completoAbout the JobSmartsheet is seeking an experienced Customer Success Manager to join our team. In this role, you will be responsible for managing a portfolio of enterprise-level accounts to drive customer satisfaction and retention. This includes serving as the primary contact for key customers, understanding their success criteria, addressing questions and...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.**Responsibilities**- Creates and...
-
Customer Success Engineer
hace 2 días
San José, San José, Costa Rica Tibco A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
-
Customer Success
hace 4 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
-
Senior Customer Experience Manager
hace 2 días
San José, San José, Costa Rica Servicenow A tiempo completo**Empower Customer Success and Growth**We are looking for an experienced Customer Success Director to lead our Success Center team in delivering exceptional customer experiences across our digital, commercial, and mid-market customers.The ideal candidate will be responsible for developing strong executive relationships, executing customer success strategies,...
-
Customer Success Manager
hace 2 días
San José, San José, Costa Rica Palo Alto Networks A tiempo completoWe are seeking a seasoned professional to lead our team of Services Account Managers. As the Customer Success Manager, you will be responsible for managing a high-growth business and driving team performance. You will utilize data analytics and your analytical skills to guide changes, updates, and improvements.The ideal candidate will have 10+ years of...
-
Customer Success Strategist
hace 1 día
San José, San José, Costa Rica Hashicorp A tiempo completoAbout the roleThe Customer Success Manager at HashiCorp is a critical player in driving long-term customer success. The ideal candidate will have 8+ years of experience in TAM, CSM, or program management with technical aptitude. They will be responsible for managing a portfolio of accounts, ensuring adoption and health, and identifying expansion...
-
Associate Customer Success Manager
hace 1 día
San José, San José, Costa Rica Hashicorp A tiempo completo**About the role**The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Arkose Labs A tiempo completo**Position Summary**:Your primary role on the Arkose Labs team is to partner directly with our top customers to develop a strategic direction for success.Through relationship building, value confirmation, and technical consulting, you will help customers meet their security goals and business objectives.As a Customer Success Manager, you will be responsible...
Customer Success Executive
hace 1 mes
What You'll Do
The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our largest customers.
The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross functional stakeholders.
The Customer Success Executive will be accountable for ensuring that their customers successfully adopt and realize value from Cisco's subscription solutions.
This includes developing and executing the strategy that will accelerate the time it takes for customers to achieve the business outcomes they planned to receive from Cisco subscription offers.
This leader will ensure the execution of consistent global standards while optimizing for their customer.
In addition, the Customer Success Executive will be responsible for identifying opportunities to expand wallet share within a customer and/or partner and effectively passing those opportunities to the sales teams.
This customer advocate will be responsible for continuous improvement of results, reporting of said results, creating and delivering business plans to key stakeholders, and ensuring support and alignment across the leadership team.
The leader will ensure that the Customer Experience team is working collaboratively and will be responsible for executive communications within the customer and Cisco.
Effective measurement and management of diverse teams is a required skillset.
Who You'll Work With
The CSE will build deep relationships with customer senior leadership, partners and the extended Cisco account team members in achieving their goals.
The role will: - Set the overall vision and strategic Success plan for their customer.
- Deeply understands the customer business goals, environment, pain points and operational maturity.
- Build and nurture strong customer executive relationships to develop a holistic and deep view of immediate needs and current programs.
- Help the customer accelerate through the value lifecycle to realize their expected outcomes and drive successful renewals.
- Implement a Success Strategy across the account leveraging Partners as appropriate - Provide detailed and documented requirements to cross functional teams that improve the impact of the customer experience - Drive post-sales orchestration of all company wide and partner resources (people and assets) in support of their customers business objectives - Develop and deliver Quarterly Success Reviews in partnership with account team - Implement Success Strategy across the account leveraging partners as appropriate.
- Represent the CX organization at the highest levels within their customer and serve as the lead spokesperson and ambassador for Customer success.
- Accelerate Cisco's transformation to a Software and Services company
Who You Are
Strategic, self-driven thinker who can develop/implement a GTM strategy across all stages of the customer lifecycle and is skilled at driving continued process improvements
Ability to work independently as well as leveraging full team and cross functional resources to ensure successful customer experience at each interaction
Prior success with understanding quantitative customer metrics - health scores, NPS/CSAT, ARR - to tailor interactions and drive actionable next steps to ensure customer adoption and renewal
A customer-obsessed mindset with a strong grasp of relevant success stories, customer KPIs, and best practices to drive superior outcomes
Strong relationship builder with a focus on aligning and collaborating with key stakeholders - Business Unit Executives, Sales Executives, Delivery Executives, CX Executives, Consulting Executives, Partners and their Executives - to drive an integrated, consistent customer-centric approach
Required Experience
10+ years' experience in leading customer-facing organizations and IT industry.
Proven successful consulting with key technical and sales acumen
5+ years of experience with subscription and software offers
Ability to manage influence through persuasion, negotiation, and consensus building
Strong empathy for customers and a passion for revenue and growth
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others
Excellent executive level communication and presentation skills
Bachelor's degree required, Master's degree preferred
English and Spanish languages fluent.
If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.
Why Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses.
Some may think we're "old" (36 years strong) and only about hardware, but we're
