Associate Customer Success Manager
hace 12 horas
**About the role**
The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.
You will do this by understanding customer goals and the outcomes prescribed to achieve these goals with the product(s) purchased, developing strong rapport with all user personas linked to the adoption of these products, and executing defined customer success journey milestones via prescribed playbooks.
**In this role you can expect to...**
You will manage a portfolio of accounts, and as the Customer Success Manager, will be accountable for the adoption and health of each account.
You will be a critical player in driving long-term customer success and demonstrating the value of HashiCorp's products to our customers.
To be successful in this role, the Customer Success Manager will work across teams including Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services and Support.
- Be accountable for the success of the customer journey for your portfolio accounts as measured by both the health score and gross revenue retention and expansion for each account
- Be responsible for directing the execution of the Outcome Delivery and Customer Management processes for your portfolio.
- Coordinate the transition of your accounts at the point of acquisition as well as when new products are purchased via expansion motions.
- Work closely with the Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services and Support teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.
- Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver best-in-class customer experience for your portfolio
- Measure, report and analyze account health, playbook progress, account sentiment in order to optimize the customer journey continuously through innovative practices focused on driving adoption, retention and expansion
- Coordinate, develop, and lead customer business reviews
- Be responsible and accountable for the timely creation and upkeep of your account(s) health score, notes, success plans, and calls to actions in Gainsight
- Help identify and build great customer success practices that will scale across a growing team
- Responsible for leveraging tech-touch to support digital customer success journeys and outreach.
**You may be a good fit for our team if you have...**
- 1+ years of experience in a customer success or consulting role, or 2+ years in a inside sale or business development role
- You are data-driven, well-organized, and have a bias toward action: you rely on metrics and KPIs to plan your weekly schedule
- You are a self-starter who thrives in a fast-paced start-up environment: you are always willing to take on new projects and do whatever it takes to make your customers happy and your company successful
- You are a great communicator with the ability to influence and drive action across
- Outstanding written and verbal communication/presentation skills to lead onsite or remote strategic business reviews
- Thrives by having regular interactions with customers and is proactive in their outreach.
- Strong listening skills with the demonstrated ability to ask effective questions
- Well-organized self-starter with an excellent work ethic, attention to detail, and a desire to learn
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce)
- Able to thrive and be successful in a remote-first culture
HashiCorp embraces diversity and equal opportunity.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
We believe the more inclusive we are, the better our company will be.
#LI-MY1
LI-REMOTE
-
Associate Customer Success Manager
hace 12 horas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...
-
Manager, Customer Success
hace 12 horas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
-
Manager, Customer Success
hace 18 horas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
-
Remote- Customer Success Associate
hace 4 días
San José, Costa Rica BetterWho A tiempo completoWe are hiring a client success representative for our Property Management Company. You will be working alongside a team working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you. **Responsibilities**: - Maintaining a positive, empathetic and...
-
Sr. Customer Success Manager
hace 12 horas
San José, Costa Rica Hashicorp A tiempo completo**About the role...**The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes prescribed to...
-
Customer Success Manager
hace 12 horas
San José, Costa Rica Commandlink A tiempo completo**About Command|Link**Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.Command|Link has revolutionized the IT industry by tackling the problems our competitors...
-
Enterprise Customer Success Manager
hace 6 días
San José, Costa Rica Cloudera A tiempo completoJob Description: The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model. This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation...
-
Customer Success Manager
hace 18 horas
San José, Costa Rica Hewlett Packard Enterprise A tiempo completoCustomer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...
-
Customer Success Renewal Manager
hace 13 horas
San José, Costa Rica Smartsheet A tiempo completoAs **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals.The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space.You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Manager
hace 12 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionTraditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation.Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator).We are well positioned...
-
Customer Success Manager
hace 5 días
San José, Costa Rica Arkose Labs A tiempo completo**Position Summary**: Your primary role on the Arkose Labs team is to partner directly with our top customers to develop a strategic direction for success. Through relationship building, value confirmation, and technical consulting, you will help customers meet their security goals and business objectives. As a Customer Success Manager, you will be...
-
Sr. Manager, Customer Success
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers.- 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...
-
Manager, Customer Success Management
hace 12 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionTraditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation.Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator).We are well positioned...
-
Customer Success Manager I
hace 12 horas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a **Customer Success Manager** to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention.You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...
-
Customer Success Manager Lead
hace 2 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob OverviewServicenow is seeking a Customer Success Manager Lead to join our team. This role will oversee a portfolio of commercial and enterprise accounts, ensuring customers achieve business outcomes and maximize their ServiceNow investment.About the RoleWe are looking for an experienced professional who can drive effective customer outcomes, facilitate...
-
Inside Customer Success Manager
hace 12 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionWe work in a fast-paced, dynamic and make it happen culture.Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.**Job Description**:Customer Success Manager will...
-
Customer Success Manager
hace 8 horas
San José, Costa Rica Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.**Responsibilities**- Creates and...
-
Inside Customer Success Manager
hace 12 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionTraditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation.Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator).We are well positioned...
-
Manager - Inside Customer Success Management
hace 12 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionWith more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations.In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce...
-
Manager, Customer Success Renewal Management
hace 13 horas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team.As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision.You will collaborate with the Sales and Customer Success teams to help...