Customer Success Manager
hace 18 horas
**Job Summary**
- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success.
The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.
**Responsibilities**
- Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
- Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
- Handles revenue forecasting, cost analysis, growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
- Ensures managed services and customer engagement consistently exceed all relevant KPIs.
- Addresses customer escalations and related communications in a timely and proactive manner.
- Engages with sales teams during deal creation, contract renewal and extension, and negotiation process.
- Supports solution selling and business development efforts using consulting skills.
- Communicates effectively about what other customers in their industry are doing, while utilizing industry-specific knowledge.
- Handles escalations from clients with a sense of urgency, ensuring their concerns are addressed promptly and effectively.
**Education & Experience** Recommended**
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in customer experience, account/ business management, or a related field or an advanced degree with 3-5 years of work experience.
**Preferred Certifications**
- IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
- Certified Technology Sales Professional (CTSP)
**Knowledge & Skills**
NA
**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
**Impact & Scope**
- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
**Complexity**
- Responds to moderately complex issues within established guidelines.
**Disclaimer
-
Manager, Customer Success
hace 22 horas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
-
Manager, Customer Success
hace 1 día
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
-
Associate Customer Success Manager
hace 22 horas
San José, Costa Rica Hashicorp A tiempo completo**About the role**The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes...
-
Sr. Customer Success Manager
hace 22 horas
San José, Costa Rica Hashicorp A tiempo completo**About the role...**The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes prescribed to...
-
Customer Success Manager
hace 22 horas
San José, Costa Rica Commandlink A tiempo completo**About Command|Link**Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.Command|Link has revolutionized the IT industry by tackling the problems our competitors...
-
Enterprise Customer Success Manager
hace 6 días
San José, Costa Rica Cloudera A tiempo completoJob Description: The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model. This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation...
-
Customer Success Manager
hace 1 día
San José, Costa Rica Hewlett Packard Enterprise A tiempo completoCustomer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...
-
Customer Success Renewal Manager
hace 22 horas
San José, Costa Rica Smartsheet A tiempo completoAs **Customer Success Renewal Manager**, you will support the Customer Success Organization in driving a portfolio of customer renewals.The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space.You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal...
-
Customer Success Manager
hace 22 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionTraditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation.Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator).We are well positioned...
-
Customer Success Manager
hace 6 días
San José, Costa Rica Arkose Labs A tiempo completo**Position Summary**: Your primary role on the Arkose Labs team is to partner directly with our top customers to develop a strategic direction for success. Through relationship building, value confirmation, and technical consulting, you will help customers meet their security goals and business objectives. As a Customer Success Manager, you will be...
-
Sr. Manager, Customer Success
hace 22 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo5+ years managing a team of 8+ Senior Customer Success Managers/Account Managers, Project Managers or Program Managers.- 6+ years professional experience within Customer Success Management, Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service...
-
Associate Customer Success Manager
hace 22 horas
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world's most connected company.Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward.Which is why we work with some of the world's most recognized brands.Eight of the top...
-
Manager, Customer Success Management
hace 22 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionTraditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation.Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator).We are well positioned...
-
Customer Success Manager I
hace 22 horas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a **Customer Success Manager** to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention.You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...
-
Customer Success Manager Lead
hace 2 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoJob OverviewServicenow is seeking a Customer Success Manager Lead to join our team. This role will oversee a portfolio of commercial and enterprise accounts, ensuring customers achieve business outcomes and maximize their ServiceNow investment.About the RoleWe are looking for an experienced professional who can drive effective customer outcomes, facilitate...
-
Inside Customer Success Manager
hace 22 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionWe work in a fast-paced, dynamic and make it happen culture.Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems.We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.**Job Description**:Customer Success Manager will...
-
Inside Customer Success Manager
hace 22 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionTraditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation.Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator).We are well positioned...
-
Manager - Inside Customer Success Management
hace 22 horas
San José, Costa Rica Zscaler A tiempo completoCompany DescriptionWith more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations.In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce...
-
Manager, Customer Success Renewal Management
hace 23 horas
San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Customer Success Renewal Management team.As **Manager of Customer Success Renewal Management**, you will build and manage a team of Customer Success Renewal Professionals and execute on the overall team vision.You will collaborate with the Sales and Customer Success teams to help...
-
Digital Customer Success Manager
hace 18 horas
San José, Costa Rica Tek Experts A tiempo completoOverview:We're seeking a results-driven team player to join us as Digital Customer Success Manager to be the voice of the customer, delivering an excellent post-sales experience by building trust, focusing on value, and enabling alignment across the organization.You will serve as a trusted advisor to multiple accounts, guaranteeing their satisfaction and...