Customer Success Manager

hace 2 semanas

San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

Customer Success Manager

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.
Hewlett Packard Enterprise advances the way people live and work.
We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Aruba is redefining the "IT EDGE".
Creating new customer experiences by building intelligent spaces and digital workspaces.
We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.
Aruba Global Services is a fast growing part of Aruba's business, providing support, high touch services, and customer success services for the entire Aruba product portfolio.
We are on the leading edge of Aruba's transformation around Software as a Service, proactive and automated customer engagement, and personalized, mobile and digital next generation customer experiences.
**_ Job Family Definition:_**

The Customer Success Manager (CSM) holds a key role in the customers' digital transformation journey.
Partners with HPE account team's strategic customers to understand their business objectives, project priorities, and consumption outcomes, orchestrating their adoption journey to optimize their experiences with HPE's portfolio.
The CSM is on a mission to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring realizing the maximum value from their investment.
The CSM is responsible for delivering enjoyable experiences for the customers throughout their journey with HPE: from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.
Maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.
Engages and manages the post-sales relationship with the customers, by identifying and helping close opportunities that expand HPE's portfolio reach within each customer, while delivering incremental business value and an outstanding experience.
**_ Management Level Definition:_**

Join us and make your mark
We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
Want to know more about it?
Then let's stay connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
**Job**:
Services
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
**

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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