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Senior Manager of Customer Success
hace 2 semanas
About the Job
\We are seeking a highly experienced Senior Manager of Customer Success to join our team. As a Senior Manager, you will play a key role in developing and executing strategies to drive customer success and growth.
\Your expertise in managing high technology, enterprise, and commercial account environments will be invaluable in this role. You will work closely with cross-functional teams, including Sales, Marketing, and Product Development, to understand customer needs and preferences.
\A successful track record in management, combined with excellent written and oral communication skills, is essential for this role. You will be responsible for mentoring and growing employees into extended positions and leadership opportunities, as well as building relationships with senior stakeholders.
\In addition to your technical skills, you will possess strong business acumen and the ability to think strategically. Your passion for customer success and growth, combined with your leadership skills, makes you an ideal candidate for this role.
\Key Responsibilities
\- Develop and execute strategies to drive customer success and growth
- Work closely with cross-functional teams to understand customer needs and preferences
- Leverage AI in work processes, decision-making, or problem-solving to drive innovation and efficiency within the organization
- Mentor and grow employees into extended positions and leadership opportunities
- Build relationships with senior stakeholders to drive business growth and customer success
