Senior Customer Experience Manager

hace 7 días


San José, San José, Costa Rica Servicenow A tiempo completo

**Empower Customer Success and Growth**

We are looking for an experienced Customer Success Director to lead our Success Center team in delivering exceptional customer experiences across our digital, commercial, and mid-market customers.

The ideal candidate will be responsible for developing strong executive relationships, executing customer success strategies, and driving business growth through customer adoption and expansion of ServiceNow offerings.

Key Objectives:

  • Develop senior executive relationships with customers and internal stakeholders.
  • Execute customer success strategies to deliver value for all customers.
  • Lead business planning aligned with company's overall strategic direction.

Qualifications:

  • Minimum 5 years of experience in leadership roles at high-performing consulting/software companies or equivalent.
  • Demonstrated success in leading and growing teams, meeting or exceeding customer KPIs, and expanding offerings with clients.
  • Familiarity with one or more ServiceNow product suites and understanding of issues driving digital transformation across ServiceNow clients.


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