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Customer Experience Manager
hace 2 semanas
Job Overview
The Guest Services Manager is responsible for overseeing all property operations and ensuring that high levels of hospitality and service are provided. This includes representing property management in resolving guest or property-related situations and managing the flow of questions and directing guests within the lobby.
Main Responsibilities
- Manage day-to-day operations to meet guest expectations
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Assist with energy conservation efforts by monitoring compliance during property tours
- Maintain accurate records of guest issues in the guest response tracking system
Qualifications
- High school diploma or equivalent required; 2 years of experience in hospitality industry
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong problem-solving and analytical skills
- Demonstrated ability to lead and motivate teams
