Customer Experience Consultant

hace 7 días


San José, San José, Costa Rica Microsoft A tiempo completo

Microsoft is a global leader in technology, empowering individuals and organizations to achieve their goals. We are committed to delivering exceptional customer experiences through our innovative products and services.

The Customer Experience and Success (CEnS) organization is responsible for driving the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a Technical Support Advisory, you will play a critical role in ensuring that our customers receive the highest level of support and service.

Responsibilities:

  • Provide technical coaching and guidance to Delivery Partner engineers and advocates
  • Partner with the Support Delivery Manager and CSS Training teams to address readiness gaps and ensure findings and remediations are shared across Delivery Partners and LOBs
  • Manage case management duties, including incoming inspection, escalations, tech reviews, triage, wellness, and reduced time to measures
  • Develop and provide readiness content, contributing to readiness efforts as a subject matter expert
  • Collaborate with stakeholders to identify and recommend technical, program process, and tool opportunities, prioritizing needs when beyond scope
  • Provide frontline technical or sales operations oversight to Delivery Partners

Qualifications:

  • Familiarity with Azure technologies and previous experience in Azure Subscription Management and Billing
  • Proven ability to lead people to achieve success
  • Strong customer service, communication, problem-solving, and interpersonal skills
  • Ability to thrive in ambiguity and deal with difficult customers

This position requires 2+ years of experience managing or mentoring individual contributors and the ability to meet Microsoft, customer, and government security screening requirements.



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