Enterprise Technical Consultant
hace 1 semana
We are seeking an Enterprise Technical Consultant to join our Tek Experts team. As an Enterprise Technical Consultant, you will be responsible for providing expert technical guidance and support to our clients.
You will work with customers to resolve complex software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and provide quick and accurate support.
The Azure Platform Technical Support (APTS) team provides technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. You'll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.
Responsibilities:
- Provide expert technical guidance and support to clients, identifying areas requiring expertise on different modules of a solution to resolve cases.
- Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
- Mentor junior support engineers as needed or requested by management.
Qualifications:
We are looking for teammates who have higher education classwork in IT or technical work, or experience with enterprise support. You should be proficient in both written and oral English, enjoy solving complex technical issues, and be customer-obsessed, taking the initiative and exceeding expectations.
In this role, you will need 2 - 3 years of technical and customer support experience, preferably with higher-level technical education and certifications relevant to the product.
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