Enterprise Technical Expert

hace 7 días


San José, San José, Costa Rica Splunk Inc A tiempo completo

About Us

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Splunk Inc is a pioneering force in the field of security and observability, empowering organizations worldwide to build resilience in the digital landscape. Our mission is to deliver innovative solutions that protect and optimize the performance of digital systems.

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As a best place to work, we prioritize fostering a culture that celebrates diversity, innovation, and collaboration. We welcome individuals who embody these values and are passionate about making a meaningful impact.

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Job Description

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We are looking for an experienced Enterprise Technical Expert to join our team. In this role, you will play a critical part in providing technical support to our customers and partners, leveraging your expertise to resolve complex issues and collaborate with cross-functional teams.

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Your Key Responsibilities Will Include:

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  • Delivering advanced technical software support to enterprise clients, including major US Fortune 100 companies.">
  • Developing a deep understanding of the Splunk product suite, identifying areas for improvement, and suggesting enhancements.">
  • Collaborating with internal teams to resolve technical issues and implement solutions.">
  • Documenting technical information, participating in online forums, and engaging with Splunk users to address their queries.">
  • Communicating complex technical information to non-technical stakeholders, ensuring seamless issue resolution and customer satisfaction.">
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Requirements for Success

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  • Proven experience working with UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS operating systems.">
  • A strong background in regular expressions (Regex) and Python scripting.">
  • Familiarity with Business Intelligence, Perl, and shell scripting is a plus.">
  • The ability to identify and troubleshoot complex technical issues.">
  • Excellent written and verbal communication skills, with the capacity to articulate complex technical concepts.">
  • Flexibility to work during day shifts and cover specific coverage periods.">
  • Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent work experience.">
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Why Join Us?

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We offer a dynamic work environment that encourages innovation, creativity, and growth. If you are passionate about delivering exceptional technical support and working with cutting-edge technologies, we invite you to apply.



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