Enterprise IT Solutions Expert

hace 2 semanas


San José, San José, Costa Rica Netskope A tiempo completo

**Job Overview: Enterprise IT Solutions Expert**

Netskope is committed to delivering exceptional customer support to our large enterprise clients.

We're seeking an experienced TAC engineer to join our team as an Enterprise IT Solutions Expert.

This role involves working closely with top-class IT administrators and contributing to critical incident response efforts.

Key Responsibilities:**

  • Escalated issue ownership and resolution.
  • Incident management and root cause analysis.
  • Collaboration with cross-functional teams on process improvements.
  • Communication with stakeholders on technical solutions.

Requirements:**

  • 7+ years of experience in supporting large enterprises.
  • Strong networking background and knowledge.
  • Proficiency in spoken English, Spanish, and Portuguese.

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