Reservations Consultant
hace 2 semanas
About the Position
We are seeking a highly skilled Reservations Consultant to join our team at The Luxury Collection. As a Reservations Consultant, you will be responsible for consulting with guests to determine their reservation needs and making recommendations for their stay with us.
Key Responsibilities
- Consult with guests to determine their reservation needs and make recommendations for their stay.
- Process all reservation requests, changes, and cancellations in a timely and efficient manner.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
About You
We are looking for a highly organized and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service.
Requirements
- High school diploma or equivalent required.
- 1-2 years of experience in a reservation or customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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