Enterprise Customer Experience Manager

hace 1 semana


San José, San José, Costa Rica Commandlink A tiempo completo

**About Command|Link**

We are a global leader in SaaS platform solutions, providing network, voice services, and IT security to corporations. Our proprietary single pane of glass platform helps clients consolidate their core infrastructure into one vendor.

Innovative and dedicated, we have revolutionized the IT industry by tackling problems created by our competitors. Recognized for our unprecedented innovation, we were awarded several top honors including SD-WAN Product of the Year and UCaaS Product of the Year.

We make it easy for our customers to maximize uptime and improve their bottom line through our scalable IT platform that solves ISP vendor sprawl and IT headaches.

**About your new role**:

The Enterprise Customer Experience Manager will focus on business development and customer retention through consistent customer contact and management of a base of Command|Link customers.

The primary goal is to maximize Command|Link customer experience, growing the base of business through upgrades, product cross-selling, and maintaining our industry-low customer churn rate.

The Customer Success Manager will be supported by exceptional engineering resources, Sales Directors who will work in concert in these efforts, and sales leadership who are laser-focused on helping every employee surpass their career goals.



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