Customer Experience Specialist

hace 1 semana


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

Empowering Customer Success

About Us

At Microsoft Corporation, we are committed to delivering exceptional customer experiences that exceed expectations. Our organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.

We are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for providing technical support and assistance to customers, ensuring their issues are resolved promptly and efficiently.

Your Key Responsibilities Will Include:

  • Response and Resolution: Reviews complex issues and contacts customers to understand the issue. Ensures customers stay informed as to the status/solution of their issue.
  • Readiness: Assists in the implementation of end-to-end readiness programs and develops readiness content.
  • Product/Process Improvement: Provides feedback to senior engineers or serviceability teams on product functionality based on customer engagements.

Required Skills and Qualifications:

  • 3+ years of technical support, consulting experience, or information technology experience in Devices and Deployment
  • Language qualification: fluent in reading, writing, and speaking English
  • Desirable experience in Windows System Administration, Configuration, including knowledge of Registry, File Storage, User Accounts, Event Logs, Performance Monitor, Networking (TCP, IP)

About This Role

This role offers a unique opportunity to make a significant impact on customer satisfaction and loyalty. You will work closely with cross-functional teams to develop and implement solutions that meet customer needs. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.



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