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Customer Experience Resolution Specialist

hace 2 semanas

San José, San José, Costa Rica Western Union A tiempo completo

Company Overview


At Western Union, we're a FinTech company using customer and colleague insight to improve financial services worldwide. Our team of over 8,000 employees serves 200 countries and territories.


We believe when money moves, better things happen. As a global leader in cross-border payments, our mission is to provide fast, secure, and reliable money transfer services for families, small businesses, multinational corporations, and non-profit organizations.


Job Description


As a Senior Specialist, Customer Care, you'll perform investigations on Non-Payment Claims to resolve customer issues within 20 days. This role requires at least 1-2 years' experience in investigation process flow with sensitive timeframes.


You'll work autonomously, requiring methodical, detailed, and organized skills. Problem-solving abilities are essential, as you'll be working with international regulations.


Required Skills and Qualifications


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  • Methodical, detailed, and organized">
  • Ability to work independently">
  • Problem-solving skills">
  • Procedure-oriented, customer-oriented, and quality-oriented">
  • Ability to follow instructions, procedures, and deadlines">
  • English skills (B2+)">
  • Adherence to regulatory requirements">
  • Ensuring documentation integrity">
  • Intermediate Microsoft Office and Excel skills (a plus)">
  • Experience in shared services (a plus)">