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We are looking for a highly motivated and results-driven individual to join our team as a Customer Experience Resolution Expert. The ideal candidate will have a proven track record of delivering exceptional customer experiences, operating in a fast-paced environment, and leveraging their technical skills to drive business outcomes. In this role, you will play a critical part in shaping the future of snacking at Mondelez International, supporting employees, and driving business success.
Key Responsibilities:
- Serve as the primary point of contact for employees seeking assistance on payroll, HR, and other related matters.
- Develop and maintain accurate knowledge of company policies, procedures, and best practices to provide informed guidance to employees.
- Collaborate with internal stakeholders to resolve complex queries and escalate cases as necessary.
- Maintain accurate records of employee interactions, feedback, and outcome-tracking metrics to inform process improvements and quality enhancements.
Requirements:
- Minimum 2-3 years of experience in a shared service environment, preferably in a similar role at a multinational corporation.
- Excellent communication and interpersonal skills with the ability to interact effectively with employees from diverse cultural backgrounds.
- Proficiency in using HR systems (Workday, ServiceNow) and databases, with a strong understanding of payroll and HR processes.
