Customer Experience Specialist

hace 1 semana


San José, San José, Costa Rica Enchanting Travels A tiempo completo

Enchanting Travels is a dynamic and innovative travel company specializing in crafting unique, tailor-made journeys for discerning travelers around the world. Founded in 2004, we have made the travel dreams of thousands of guests come true.

We are a diverse team with 160+ individuals from 17 nationalities working from our offices in the USA, Canada, Germany, Australia, India, Argentina, and Kenya. We rely on outstanding team members who are passionate about what they do and committed to providing excellent service.

The Guest Relations Specialist will report to our Guest Relations Manager and work remotely within the American time zones. This role involves managing both positive and critical guest feedback, continuously improving relationships with existing guests in English-speaking markets (USA, Canada, UK), and driving online reviews on Trust-pilot and Google Places.

Key Responsibilities:

  • Successfully handle non-critical and critical feedback from guests
  • Drive the generation of online reviews on Trust-pilot and Google Places
  • Support the planning, organization, and execution of guest events and webinars for U.S. and Canadian guests
  • Support the development and execution of marketing outreach campaigns to repeat guests

Requirements:

  • University degree
  • Minimum 3 years of work experience, preferably in hospitality, customer service, marketing, or sales, including 2 years of direct guest communications in the US market
  • Exceptional organizational skills, excellent communication, and interpersonal skills
  • Ability to actively listen and work from the guest perspective
  • Flexible, agile, adaptive, and open to learning


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