Customer Experience Specialist
hace 1 semana
Enchanting Travels is a dynamic and innovative travel company specializing in crafting unique, tailor-made journeys for discerning travelers around the world. Founded in 2004, we have made the travel dreams of thousands of guests come true.
We are a diverse team with 160+ individuals from 17 nationalities working from our offices in the USA, Canada, Germany, Australia, India, Argentina, and Kenya. We rely on outstanding team members who are passionate about what they do and committed to providing excellent service.
The Guest Relations Specialist will report to our Guest Relations Manager and work remotely within the American time zones. This role involves managing both positive and critical guest feedback, continuously improving relationships with existing guests in English-speaking markets (USA, Canada, UK), and driving online reviews on Trust-pilot and Google Places.
Key Responsibilities:
- Successfully handle non-critical and critical feedback from guests
- Drive the generation of online reviews on Trust-pilot and Google Places
- Support the planning, organization, and execution of guest events and webinars for U.S. and Canadian guests
- Support the development and execution of marketing outreach campaigns to repeat guests
Requirements:
- University degree
- Minimum 3 years of work experience, preferably in hospitality, customer service, marketing, or sales, including 2 years of direct guest communications in the US market
- Exceptional organizational skills, excellent communication, and interpersonal skills
- Ability to actively listen and work from the guest perspective
- Flexible, agile, adaptive, and open to learning
-
Ejecutivo de Cuentas Senior
hace 5 días
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoImagineer Customer ExperienceOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las cuentas. Desarrollar la relación con los clientes/industria asignados, desde los departamentos de mercadeo, ventas y...
-
Gerente de Ventas Estratégico
hace 5 días
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoInformación del EmpleoOportunidad de crecimiento para profesionales de ventas:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.">Descripción del TrabajoDesarrollar la relación con los clientes/industria asignados, desde los...
-
Customer Experience Specialist
hace 4 días
San José, San José, Costa Rica Microsoft Corporation A tiempo completoEmpowering Customer SuccessAbout UsAt Microsoft Corporation, we are committed to delivering exceptional customer experiences that exceed expectations. Our organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.We are seeking a highly skilled Customer Experience Specialist to join our team. As...
-
Ejecutivo De Ventas
hace 5 días
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoOportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...
-
Customer Experience Specialist
hace 4 días
San José, San José, Costa Rica Officespace Software A tiempo completoA Better Place for EveryoneAt OfficeSpace, we believe that every employee plays a vital role in creating a better place for everyone. Our innovative platform and invested team help companies achieve their goals and succeed in a rapidly changing environment.About the JobThis Customer Experience Specialist position involves working with clients to resolve...
-
Customer Experience Specialist
hace 5 días
San José, San José, Costa Rica Microsoft A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, collaborative environment? We're seeking a skilled Customer Experience Specialist to join our Microsoft team!As a key member of our CEnS organization, you'll be responsible for designing and implementing customer-facing solutions that meet the evolving needs...
-
Customer Experience Resolution Specialist
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completoCompany OverviewAt Western Union, we're a FinTech company using customer and colleague insight to improve financial services worldwide. Our team of over 8,000 employees serves 200 countries and territories.We believe when money moves, better things happen. As a global leader in cross-border payments, our mission is to provide fast, secure, and reliable money...
-
Senior Customer Experience Specialist
hace 2 días
San José, San José, Costa Rica Western Union A tiempo completoWe're a FinTech leader dedicated to moving money for better. Our mission is to provide financial services that improve lives worldwide.As a Senior Specialist, Customer Care at Western Union, you'll be part of our Non-Payment Claims team. Your primary responsibility will be to investigate claims and provide resolutions to customers within 20 days.**Key Skills...
-
Microsoft Customer Experience Engineer
hace 6 días
San José, San José, Costa Rica Microsoft A tiempo completoJob DescriptionThe CEnS organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their...
-
Customer Experience Specialist
hace 5 días
San José, San José, Costa Rica 24Seven Rent A Car A tiempo completo24Seven Rent A Car is seeking a skilled Customer Service Representative to enhance our customer experience. As a key member of our team, your primary responsibility will be to ensure our guests enjoy a seamless car rental experience.We require talented individuals who can engage with customers, providing service information, addressing their concerns, and...
-
Customer Experience Specialist
hace 2 días
San José, San José, Costa Rica Screenovate A tiempo completoWe are seeking an experienced Customer Service Representative to join our team at Screenovate. As a key member of our America's Service Cloud team, you will be responsible for owning all customer order management matters.The successful candidate will have a proven track record of engaging with and supporting customers, possessing excellent analytical skills,...
-
Consultor de Marketing y Ventas
hace 5 días
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoPerfil del CandidatoNecesitamos un profesional experimentado en marketing y ventas que sepa diseñar e implementar estrategias de marketing efectivas. El candidato debe tener experiencia en atención de cuentas estratégicas (ventas superiores a $25M anuales, más de 100 personas y con presencia en múltiples países).">Cualificaciones RequeridasEl Consultor...
-
Employee Experience Specialist
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**About the Role**This Employee Experience Specialist position will be responsible for providing exceptional support to Amazon employees and partners. The ideal candidate will have excellent customer service, communication, and organizational skills.**Key Responsibilities**- Answering employee inquiries and processing transactions- Providing training and...
-
Guest Experience Specialist
hace 2 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completoAbout the Role">We are looking for a detail-oriented and customer-focused Guest Experience Specialist to coordinate room assignments, pre-register designated guests, and prepare key packets. This is a great opportunity to work in a fast-paced environment and make a real difference in the lives of our guests.
-
Customer Acquisition Specialist
hace 1 semana
San José, San José, Costa Rica Prime Choice Funding, Inc. A tiempo completo**Job Requirements for Customer Acquisition Specialist**:**Commitment to Training**: Applicants must be willing to participate in our comprehensive training program designed to equip them with the necessary tools for success.Join Prime Choice Funding as a Customer Acquisition Specialist and take the first step towards a rewarding career path with ample...
-
Customer Experience Specialist
hace 2 días
San José, San José, Costa Rica Clicklease A tiempo completoAbout Clicklease">At Clicklease, we're on a mission to empower our customers' career growth and professional development. We're looking for a self-motivated individual who is passionate about delivering exceptional customer service.ResponsibilitiesProactively reach out to customers to address their questions and concerns regarding their account.Collaborate...
-
Customer Suport Specialist
hace 2 semanas
San José, San José, Costa Rica Scalelab Inc A tiempo completoA leading US based online retailer of spare parts is looking for a Customer Support Specialist to assist our customers in pre-sale and post sale periods while using our products and services.**Responcibilities**- Identify customer needs and help customers in pre-sale and post-sale periods- Follow up with customers to ensure their issues are resolved- Update...
-
Microsoft Customer Experience Engineer
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoWe're seeking highly skilled Technical Support Specialists to join our team at Microsoft. If you have a passion for delivering exceptional customer experiences, we want to hear from you!About the Role:As a Technical Support Specialist, you will be responsible for resolving complex technical issues related to Devices and Deployment.You'll collaborate with...
-
Customer Support Specialist
hace 4 días
San José, San José, Costa Rica Europe Express A tiempo completoCompany OverviewEurope Express has two sister brands: Europe Express and YMT Vacations. Together, they provide decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world.Job SummaryWe are seeking a Customer Support Specialist to act as the first point of contact...
-
Customer Experience Improvement Specialist
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completo**Western Union's Vision for Excellence**We're a FinTech company using customer insights and employee collaboration to enhance financial services worldwide.In this role, you'll contribute to improving the end-to-end customer experience by analyzing quality evaluations, audits, calibrations, speech analytics, and customer feedback tools.You will lead process...