Customer Success Strategist

hace 2 semanas


San José, San José, Costa Rica Tibco A tiempo completo

About Us

">

Tibco, a leading cloud solution provider, empowers employees to learn, dream, and build the future of work. We value diverse lived experiences, passion for technology, and courage to take risks.

">

We are on the brink of another Cambrian leap - a moment of immense evolution and growth. Our team is responsible for customer success and adoption within a portion of our business unit contributing to 50% of our Annual Recurring Revenue (ARR).

">

As a Customer Success Engineer, you will help customers through increased product adoption, identifying expansion opportunities, and cultivating customer advocacy. You will establish customer-centric programs and processes, collaborating with stakeholders across Tibco to consistently deliver value to our customers.

">

Your role involves continually assessing, reporting, and acting on customer health to identify accounts at risk of churn as early as possible and pinpointing accounts primed for expansion. Key responsibilities include tracking key customer adoption metrics, owning customer onboarding, demonstrating resolution expertise, conducting webinars and training, high-touch customer engagement, low-touch customer engagement, expanding account stickiness, problem-solving, and continuous improvement & growth.

">

Requirements

">

To be successful in this role, you should have 2 or more years of experience in Customer Success, Support, or related field experience. A strong understanding of Tibco products and services or relevant previous SaaS experience is required. The primary goal of a CSE is to ensure customer success, which requires a customer-centric mindset and the ability to empathize with customer needs and concerns.

">

A proven ability analyzing customer data and triggers to make data-driven decisions on what to engage on, multi-tasking hundreds of customer accounts, and collaboration with other teams, such as sales, marketing, and product development, are essential skills for this position.



  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    **Job Overview**Cisco Systems is seeking a highly skilled Customer Success Strategist to join our team. As a key member of our Customer Experience organization, you will be responsible for developing and executing strategic plans to ensure customer success and drive business outcomes.**Responsibilities**Develop and implement customized success strategies for...


  • San José, San José, Costa Rica Catalina Marketing A tiempo completo

    Catalina Marketing OverviewCatalina delivers omni-channel solutions to our clients with a long-standing history of rich data assets and a commitment to people. Our guiding principles set the stage for winning in the markets we serve, and our potential is powerful.We're seeking a highly skilled and experienced professional to join our team as a Customer...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Drive customer success by delivering value through strategic partnerships. As a Customer Success Account Manager at Microsoft, you will develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships.Key Qualifications:BACHELOR'S DEGREE...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewAt Microsoft, we're dedicated to empowering every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is responsible for creating a differentiated and connected customer experience through support offer creation, digital transformation, and operational excellence.Job DescriptionWe're...


  • San José, San José, Costa Rica Hashicorp A tiempo completo

    About the roleThe Customer Success Manager at HashiCorp is a critical player in driving long-term customer success. The ideal candidate will have 8+ years of experience in TAM, CSM, or program management with technical aptitude. They will be responsible for managing a portfolio of accounts, ensuring adoption and health, and identifying expansion...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewMicrosoft is a leader in empowering individuals and organizations worldwide to achieve more through innovation. Our company culture emphasizes embracing growth, inspiring excellence, and encouraging teams and leaders to excel daily.We strive to create life-changing innovations that impact billions globally. As a key member of our team, you...


  • San José, San José, Costa Rica Hashicorp A tiempo completo

    About the Role:The Portfolio Adoption Specialist is accountable for driving adoption and mitigating renewal risk across a portfolio of accounts. To achieve this, they develop strong rapport with all user personas linked to the adoption of HashiCorp's products and execute defined customer success journey milestones via prescribed playbooks.Key...


  • San José, San José, Costa Rica Zscaler A tiempo completo

    What We DoZscaler is a SaaS company that helps businesses achieve success in the cloud by providing cloud security solutions that are easy to use and effective.We have been a leader in Gartner's MQ for 10 consecutive years and have helped shape the emerging SASE category.Our MissionWe aim to make cloud security simple, secure, and scalable for all...


  • San José, San José, Costa Rica Hewlett Packard A tiempo completo

    About the RoleThis is a unique opportunity to join Hewlett Packard as a Senior Account Strategist, where you will play a pivotal role in creating and executing account business plans and customer success strategies.


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    OverviewAt Cloud Software Group, we are committed to delivering exceptional customer experiences through innovative software solutions. As a key member of our team, you will play a crucial role in driving customer success and growth.About the RoleThe Manager, Customer Success Mgmt is responsible for overseeing a team of Customer Success Engineers responsible...

  • Sales Growth Strategist

    hace 2 semanas


    San José, San José, Costa Rica Mondelez International A tiempo completo

    Job Description:We are seeking a highly motivated Sales Growth Strategist to join our team. As a Sales Growth Strategist, you will work in partnership with customers to define and execute a winning growth strategy for both Mondelez International and the customer.Key Responsibilities:Develop and drive broad customer relationships across all levels

  • Marketing Strategist

    hace 4 semanas


    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    **Job Overview:**We are seeking a skilled Incident Response Strategist to join our team at Cloud Software Group.As an Incident Response Strategist, you will be responsible for leading cross-functional responses to high-priority, high-visibility critical incidents. You will assess situations calmly and command flawless execution of the incident response...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Company OverviewAt Microsoft, our mission is to empower every person and organization on the planet to achieve more. We are a customer-obsessed company that strives to deliver exceptional experiences through our products and services.


  • San José, San José, Costa Rica Tibco A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success organization, you will be responsible for ensuring the successful adoption and retention of our customers.The primary goal of this role is to ensure customer success by building strong relationships with our customers and...

  • Customer Success Director

    hace 2 semanas


    San José, San José, Costa Rica Servicenow A tiempo completo

    **About the Role**We are seeking a seasoned Customer Success Director to lead our Success Center team in delivering exceptional customer experiences across our digital, commercial, and mid-market customers.The ideal candidate will be responsible for developing strong executive relationships, executing customer success strategies, and driving business growth...


  • San José, San José, Costa Rica Smartsheet A tiempo completo

    Job Overview">Smartsheet is seeking a skilled customer experience and growth leader to join our team. As a key member of our leadership team, you will be responsible for developing and implementing customer success strategies to drive business growth and retention.">Your Key Responsibilities">- Develop and implement scalable customer success strategies to...