Customer Success Strategist
hace 2 semanas
About Us
">Tibco, a leading cloud solution provider, empowers employees to learn, dream, and build the future of work. We value diverse lived experiences, passion for technology, and courage to take risks.
">We are on the brink of another Cambrian leap - a moment of immense evolution and growth. Our team is responsible for customer success and adoption within a portion of our business unit contributing to 50% of our Annual Recurring Revenue (ARR).
">As a Customer Success Engineer, you will help customers through increased product adoption, identifying expansion opportunities, and cultivating customer advocacy. You will establish customer-centric programs and processes, collaborating with stakeholders across Tibco to consistently deliver value to our customers.
">Your role involves continually assessing, reporting, and acting on customer health to identify accounts at risk of churn as early as possible and pinpointing accounts primed for expansion. Key responsibilities include tracking key customer adoption metrics, owning customer onboarding, demonstrating resolution expertise, conducting webinars and training, high-touch customer engagement, low-touch customer engagement, expanding account stickiness, problem-solving, and continuous improvement & growth.
">Requirements
">To be successful in this role, you should have 2 or more years of experience in Customer Success, Support, or related field experience. A strong understanding of Tibco products and services or relevant previous SaaS experience is required. The primary goal of a CSE is to ensure customer success, which requires a customer-centric mindset and the ability to empathize with customer needs and concerns.
">A proven ability analyzing customer data and triggers to make data-driven decisions on what to engage on, multi-tasking hundreds of customer accounts, and collaboration with other teams, such as sales, marketing, and product development, are essential skills for this position.
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