Customer Success Specialist

hace 4 días


San José, San José, Costa Rica Tibco A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer success organization, you will be responsible for ensuring the successful adoption and retention of our customers.

The primary goal of this role is to ensure customer success by building strong relationships with our customers and providing them with the support they need to achieve their goals.

Main Responsibilities:

  • Develop and implement customized customer success plans to meet the unique needs of each customer
  • Monitor customer health and identify opportunities for growth and expansion
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Analyze customer data and provide insights to inform business decisions

Requirements:

  • 2+ years of experience in customer success, account management, or a related field
  • Strong understanding of our products and services
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team


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