Customer Success Advocate

hace 2 días


San José, San José, Costa Rica Hashicorp A tiempo completo

About the Role

The Associate Customer Success Manager is a critical player in driving long-term customer success and demonstrating the value of HashiCorp's products to our customers. This role involves understanding customer goals and outcomes, developing strong rapport with user personas, and executing customer success journey milestones via prescribed playbooks.

As a key member of the Customer Success team, you will manage a portfolio of accounts and be accountable for their adoption and health. You will work closely with cross-functional teams, including Customer Success Architecture, Enterprise Account Management, Renewals, Solution Engineering, Professional Services, and Support, to resolve risks and issues in a timely manner.

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to drive action across multiple stakeholders. You will also be responsible for measuring and reporting on account health, playbook progress, and account sentiment to continuously optimize the customer journey.

  • Be accountable for the success of the customer journey for your portfolio accounts as measured by both the health score and gross revenue retention and expansion for each account.
  • Be responsible for directing the execution of the Outcome Delivery and Customer Management processes for your portfolio.
  • Coordinate the transition of your accounts at the point of acquisition as well as when new products are purchased via expansion motions.
  • Work closely with cross-functional teams to resolve identified risks and escalated issues in a timely manner and properly communicate/set expectations with customers.

You May Be a Good Fit for Our Team If You Have...

  • 1+ years of experience in a customer success or consulting role, or 2+ years in an inside sales or business development role.
  • Data-driven, well-organized, and bias toward action: you rely on metrics and KPIs to plan your weekly schedule.
  • A self-starter who thrives in a fast-paced start-up environment: you are always willing to take on new projects and do whatever it takes to make your customers happy and your company successful.


  • San José, San José, Costa Rica Webhelp A tiempo completo

    Job Overview:We are seeking a motivated CUSTOMER SUCCESS ADVOCATE to join our team. In this role, you will be responsible for building and maintaining strong relationships with clients to drive sales growth and improve customer satisfaction.Key Responsibilities:Develop and execute sales strategies to drive revenue growth and meet or exceed sales targetsBuild...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    Key ResponsibilitiesDevelop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry, and competitive environment.Train sellers in the use of Premium Services platform and other program's tools.Analyze data and trends to identify, action, and influence long-term opportunities to maximize potential for...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    As a Technical Support Engineer at Microsoft, you will be part of the Customer Service & Support (CSS) organization, which builds trust and confidence for every person and organization through delivering a seamless support experience. The CSS team is responsible for helping customers and partners resolve their issues quickly, preventing future problems from...


  • San José, San José, Costa Rica Clickup A tiempo completo

    As a Customer Success Manager at ClickUp, you will be responsible for making sure our solutions match our customers' business goals, leading to valuable outcomes throughout their customer journey.Key ResponsibilitiesDevelop and nurture strong connections and relationships with key account advocates.Serve as the internal spokesperson and champion for customer...


  • San José, San José, Costa Rica Palo Alto Networks A tiempo completo

    Your Skills and QualificationsAs a highly skilled and experienced professional, you'll bring a deep understanding of cybersecurity technologies and solutions to this role. Your expertise will help you navigate complex customer situations and develop effective solutions.Key ResponsibilitiesServe as the central point of contact for Support delivery and Case...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    **About Us**Microsoft Corporation is committed to empowering every person and every organization on the planet to achieve more. We strive to create a culture that inspires excellence, encourages teamwork, and fosters innovation.We believe that our employees are our greatest asset, and we invest in their growth and development to help them achieve their full...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    What You'll DoThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our largest customers.The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross...

  • Customer Success Engineer

    hace 3 semanas


    San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...


  • San José, San José, Costa Rica Cloud Software Group A tiempo completo

    Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    ***NOT A PEOPLE MANAGER, THIS IS AN INDIVIDUAL CONTRIBUTOR ROLE*** The Strategic Account Services (SAS) organization is seeking a Customer Success Manager for our Time Bound Account Management team (TBAM) to shape the future of the program.The Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store,...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We're seeking a results-driven team player to join us as Digital Customer Success Manager to be the voice of the customer, delivering an excellent post-sales experience by building trust, focusing on value, and enabling alignment across the organization.You will serve as a trusted advisor to multiple accounts, guaranteeing their satisfaction and...


  • San José, San José, Costa Rica Appvance A tiempo completo

    Job SummaryWe are looking for a talented Appvance Technical Advocate to join our team. In this role, you will be responsible for providing technical expertise, supporting customers, and driving customer success.Key Responsibilities:Provide technical support to customers, addressing their questions and concerns in a timely mannerCollaborate with internal...

  • Manager, Customer Success

    hace 3 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

  • Manager, Customer Success

    hace 3 semanas


    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...


  • San José, San José, Costa Rica Teleperformance A tiempo completo

    Job OverviewThe Teleperformance Customer Experience team is seeking a highly skilled and experienced Product Support Specialist to join our team. As an integral member of our team, you will work directly with customers to provide exceptional customer experiences.This role is responsible for providing product support for the Insulet OmniPod System, including...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    Job DescriptionThis is a highly visible, strategic leadership role that requires a deep understanding of the customer business goals, environment, pain points, and operational maturity.Main ObjectivesSet the overall vision and strategic Success plan for their customerDeeply understand the customer business goals, environment, pain points, and operational...


  • San José, San José, Costa Rica Clickup A tiempo completo

    ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work.It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more.On a mission to make the world more productive, ClickUp is headquartered in...


  • San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    Detailed Job DescriptionIn this role, you will serve as the primary point of contact for customers, providing technical guidance, troubleshooting issues, and coordinating projects. You will work closely with our Support team to ensure timely resolution of technical issues, while also collaborating with our account team to drive customer adoption and...

  • Customer Success Manager

    hace 2 semanas


    San José, San José, Costa Rica Appvance A tiempo completo

    This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...


  • San José, San José, Costa Rica Microsoft Corporation A tiempo completo

    **Unlocking Customer Potential with Microsoft Solutions**At Microsoft Corporation, our goal is to empower every person and organization on the planet to achieve more. Our Inside Sales organization is at the forefront of driving growth in cloud-first, mobile-first businesses while leveraging modern technology and big data and analytics to drive impactful...