Customer Success Director
hace 1 día
The Customer Success Director will be responsible for leading a team of Strategic Account Managers, focusing on delivering exceptional customer experiences and driving growth.
You will work closely with Sellers to understand their needs and preferences, identifying opportunities to improve the end-customer experience.
We are looking for a strategic thinker with excellent communication and presentation skills, as well as the ability to manage multiple priorities and projects.
- Develop and execute strategies to drive customer success
- Manage recruiting and hiring efforts
- Drive efficiencies through tools and processes
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Manager, Customer Success
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
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Manager, Customer Success
hace 3 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
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Program Director For Customer Success
hace 4 días
San José, San José, Costa Rica Screenovate A tiempo completo**Job Summary**We are seeking a Program Director for Customer Success to join our Sales and Marketing (SMG) organization. This role will focus on ensuring a low-effort, high-satisfaction customer experience specific to Intel's warranty services and resolving customer escalations/critical issues.**Responsibilities**Partner closely with Intel Global Reverse...
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Enterprise Customer Success Team Manager
hace 3 días
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is seeking a seasoned leader to spearhead the growth of our Emerging Customer Success team.As Manager, Customer Success, you will lead a team of professionals in building and executing a scaled customer success strategy. This role involves collaborating with cross-functional teams to drive business growth across our Emerging customer segment.The...
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Director Of Customer Experience
hace 2 semanas
San José, San José, Costa Rica Oyster Hr A tiempo completo**? One platform, a whole world of opportunity**:Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_.Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for...
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Digital Customer Success Manager
hace 4 días
San José, San José, Costa Rica Catalina Marketing A tiempo completo**Our Team**The Digital Customer Success Managers are part of a highly motivated team that is privileged to work with the country's largest CPG companies, Retailers, and Media Agencies.Reporting to the Director, Digital Customer Success, this role will primarily focus on:Creating audiences for Self-Serve clients to achieve their KPIs Implement Measurement...
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Customer Success Advocate
hace 2 días
San José, San José, Costa Rica Hashicorp A tiempo completoAbout the RoleThe Associate Customer Success Manager is a critical player in driving long-term customer success and demonstrating the value of HashiCorp's products to our customers. This role involves understanding customer goals and outcomes, developing strong rapport with user personas, and executing customer success journey milestones via prescribed...
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Customer Success Executive
hace 3 semanas
San José, San José, Costa Rica Cisco Systems A tiempo completoWhat You'll DoThe Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our largest customers.The successful leader will directly impact their customers and partners who have purchased Cisco subscription solutions and will provide strategic insights to Cisco cross...
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Customer Success Manager
hace 1 semana
San José, San José, Costa Rica Appvance A tiempo completoThis is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...
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Customer Success Manager
hace 1 día
San José, San José, Costa Rica Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal's P&L performance to ensure overall success.The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc.**Responsibilities**- Creates and...
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Customer Success Operations Specialist
hace 4 días
San José, San José, Costa Rica Arkose Labs A tiempo completoAbout the RoleThis is a unique opportunity to join a fast-growing startup with pioneering technology built by passionate and ambitious people. As a Customer Success Operations Analyst, you will play a critical role in driving the success of our Customer Success team.Key responsibilities include:Maximizing the operational effectiveness and efficiency of our...
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Customer Success Coach
hace 2 días
San José, San José, Costa Rica Smartsheet A tiempo completoAbout the OpportunityWe are seeking an experienced Account Growth Specialist to join our team. As a key member of our Customer Success team, you will be responsible for ensuring customer satisfaction and successful product adoption. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively with...
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Customer Success Strategist
hace 3 días
San José, San José, Costa Rica Cisco Systems A tiempo completoAbout the RoleThe Customer Success Executive role is a key position within Cisco's Customer Experience organization. The successful leader will work closely with our largest customers to ensure they successfully adopt and realize value from Cisco's subscription solutions.Key ResponsibilitiesDevelop and execute a strategy to accelerate customer adoption and...
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Inside Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Zscaler A tiempo completoCompany DescriptionTraditional security companies are becoming less relevant as cloud adoption and digital transformation become the norm in every market industry and in every market segmentation.Zscaler has been a leader in Gartner's MQ for 10 consecutive years and has helped shape the emerging SASE category (a true category creator).We are well positioned...
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Customer Success
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is here to build a safer and more resilient digital world.The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place...
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Customer Success Account Manager
hace 1 semana
San José, San José, Costa Rica Microsoft A tiempo completoThe **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...
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Customer Success Engineer
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...
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Customer Experience Leader
hace 3 días
San José, San José, Costa Rica Nitel A tiempo completoJob DescriptionNitel seeks a highly skilled Customer Care Director to lead our Inside Sales/Customer Care team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for driving customer satisfaction and reducing churn.About the RoleThe Customer Care Director will oversee all aspects of our customer...
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Emerging Customer Success Manager
hace 4 días
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is seeking a talented Customer Success Manager to join our Emerging Customer Success team.In this role, you'll be responsible for driving the execution of onboarding, enablement, and expansion within our customer base.You'll work closely with cross-functional teams to deliver exceptional customer experiences and achieve business growth...
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Customer Care Director
hace 3 días
San José, San José, Costa Rica Nitel A tiempo completo**the gig**You lead a team of Inside Sales/Customer Care Specialists and are focused on providing an excellent customer experience for new and existing customers and you serve as an escalation point for major customer issues.You and your team have the opportunity provide customers with creative solutions and to improve customer.You direct and oversee all...