Customer Success Strategist

hace 2 días


San José, San José, Costa Rica Cisco Systems A tiempo completo
About the Role

The Customer Success Executive role is a key position within Cisco's Customer Experience organization. The successful leader will work closely with our largest customers to ensure they successfully adopt and realize value from Cisco's subscription solutions.

Key Responsibilities
  • Develop and execute a strategy to accelerate customer adoption and time-to-value
  • Provide strategic insights to cross-functional stakeholders to inform business decisions
  • Build and nurture relationships with customer senior leadership and partners
  • Identify opportunities to expand wallet share within a customer or partner
  • Collaborate with sales teams to drive revenue growth
Requirements

To succeed in this role, you will need:

  • 10+ years of experience in leading customer-facing organizations and IT industry
  • Proven success consulting with key technical and sales acumen
  • 5+ years of experience with subscription and software offers
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers and a passion for revenue and growth


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