Customer Success Strategist

hace 3 días


San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completo

At Hewlett Packard Enterprise, we are redefining the future of technology solutions to drive customer success.

This role has been designated as 'Edge', which means you will primarily work outside of a traditional office setting.

We bring together brilliant minds to create breakthrough innovations, helping our customers achieve their goals and make a lasting impact on the world.

Aruba is pioneering the concept of the 'IT Edge'. We are creating new customer experiences by building intelligent spaces and digital workspaces.

We are focused on campus, branch, mobility, and IoT to transform business models with the combined power of compute, context, control, and secure connectivity.

As a Customer Success Manager (CSM), you hold a key role in guiding customers through their digital transformation journey.

You will partner with HPE account teams' strategic customers to understand their business objectives, project priorities, and consumption outcomes.

Your mission is to proactively guide customers in amplifying the consumption of HPE solutions, achieving increased metering outcomes, and ensuring they realize maximum value from their investment.

Responsibilities include delivering enjoyable experiences for customers throughout their journey with HPE: from onboarding to activation, adoption of HPE offerings, advocacy resulting in increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty.

The CSM maximizes the value of as-a-service offerings within the HPE portfolio and guides customers to succeed in achieving their business objectives and outcomes.

You engage and manage the post-sales relationship with customers, identifying and helping close opportunities that expand HPE's portfolio reach within each customer while delivering incremental business value and an outstanding experience.

**Key Performance Indicators:**

  • Increase consumption of HPE solutions among strategic customers
  • Enhance customer satisfaction and loyalty
  • Maximize revenue growth and account expansion

Hewlett Packard Enterprise offers:

- A competitive salary package and extensive social benefits

- A diverse and dynamic work environment

- Support for career development and work-life balance

- Opportunities for growth and professional advancement

We are an equal opportunity employer committed to diversity and inclusion. Our goal is to build a global team that represents a variety of backgrounds, perspectives, and skills.

We do not discriminate based on qualifications, merit, or business need.



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