Enterprise Security Solutions Specialist

hace 7 días


San José, San José, Costa Rica Zscaler A tiempo completo

At Zscaler, we are committed to protecting our customers' businesses from the ever-evolving threat landscape. As a Technical Account Manager, you will play a crucial role in delivering world-class post-sales engineering and services assistance to our enterprise customers. Your primary focus will be on providing timely and effective resolution of technical issues, ensuring seamless product adoption and best practices.

Responsibilities:

  • Manage and escalate customer technical issues related to Zscaler products and technologies.
  • Implement and consult on projects, where you will plan, schedule, and implement ZIA, ZPA, and ZDX solutions for customers or service providers.
  • Develop and drive implementation of best practices for effective operation of Zscaler products.
  • Own technical escalations from the region and drive them to resolution.
  • Assist with critical business impact P0/P1 escalations during non-operational hours.
  • Create and facilitate communication channels between accounts and product management/engineering teams.
  • Inform customers about cloud updates and upgrades, ensuring necessary action to maintain availability and customer satisfaction.
  • Provide on-site and virtual product training to assigned enterprise accounts.
  • Proactively develop and deliver notifications of new Zscaler products and technologies to assigned enterprise accounts.
  • Monitor reporting and consumption information along with policy configurations of Zscaler technologies at customer sites and make recommendations to enhance overall experience.

Requirements:

  • 4-5 years of technical engagement experience with accounts (either pre or post-sales) is required.
  • Experience in implementing/supporting web and/or network security solutions is essential.
  • Strong written and verbal communication skills, as well as in-depth understanding of enterprise networks and infrastructure.
  • Ability to troubleshoot and manage customer expectations effectively.
  • Familiarity with modern authentication frameworks, system administration, and common Internet protocols is required.
  • Bachelor's degree in Computer Science or related field is preferred.


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