Network Security Architect
hace 4 días
Zscaler's Technical Account Managers are the primary point of contact for our enterprise customers, providing expert technical assistance and support. As a TAM, you will work closely with our Field Sales Team, Customer Success, and TAC to ensure that all Zscaler products and services are deployed in a manageable and supportable way. You will provide world-class technical assistance, driving product adoption and best practices while establishing an excellent working relationship with other Zscaler team members.
Responsibilities:
- Manage and resolve customer technical issues related to Zscaler products and technologies.
- Implement and consult on projects, where you will plan, schedule, and implement ZIA, ZPA, and ZDX solutions for customers or service providers.
- Develop and drive implementation of best practices for effective operation of Zscaler products.
- Collaborate with cross-functional teams to ensure successful product deployment and adoption.
- Deliver exceptional customer experiences through proactive communication and issue resolution.
Requirements:
- 4-5 years of technical engagement experience with accounts (either pre or post-sales) is required.
- Experience in implementing/supporting web and/or network security solutions is essential.
- Strong technical background in enterprise networks and infrastructure.
- Ability to troubleshoot and manage customer expectations effectively.
- Familiarity with modern authentication frameworks, system administration, and common Internet protocols is required.
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