Technical Support Professional for Cloud Infrastructure

hace 7 días


San José, San José, Costa Rica Zscaler A tiempo completo

Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. We've developed, operated, and scaled the cloud for over 10 years, helping our customers slash costs, reduce complexity, and improve the user experience.

Our Posture Control business unit is designed to build on the success of our user and data protection solutions and extend security solutions to protect public cloud infrastructure. As a Sr Product Support Engineer, you'll work closely with customers to ensure they have a seamless experience with our cloud protection platform.

This role requires strong technical skills, including expertise in networking and security products, as well as excellent communication and problem-solving skills. You'll be responsible for providing world-class support to customers, working closely with internal teams to resolve complex issues, and staying up-to-date with the latest cloud technologies.

To succeed in this role, you'll need 5+ years of experience in a similar position, a bachelor's degree in computer science or equivalent advanced industry certifications, and strong verbal and written communication skills. Knowledge of cloud security solutions and experience working with public cloud infrastructure is highly desirable.



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