Cloud Software Engineer
hace 2 días
**Our Company**
Cloud Software Group is one of the world's largest cloud software providers, serving over 100 million users globally. We strive to make a positive impact on our customers' lives by delivering reliable and innovative solutions.
As a member of our team, you will be part of a dynamic and collaborative environment that encourages learning, creativity, and growth.
**Job Requirements**
We are seeking a dedicated professional with a solid background in networking technical support. The ideal candidate will possess industry certifications such as CCNA, CCNP, Network+, or Telematic Engineering, and excellent verbal and written communication skills.
A strong understanding of the OSI Model is also essential, including the functionality and interactions of each layer within the model.
**Responsibilities and Qualifications**
- Resolve complex technical issues related to Citrix ADC, utilizing troubleshooting expertise to identify, analyze, and provide solutions to customer inquiries.
- Collaborate with senior team members or external vendors to validate and qualify complex customer issues, assessing their business impact.
- Maintain high standards of customer support, meeting established Service Level Agreements and Key Performance Indicators.
- Contribute to the Citrix knowledge base by creating or updating technical articles/documents focused on issue resolution or prevention.
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