Cloud Software Expert
hace 3 días
**About Cloud Software Group**
We are a leading cloud software provider, serving over 100 million users worldwide. Our mission is to deliver innovative solutions that enable people to work efficiently from anywhere.
**Position Overview**
This role involves providing expert technical support for our customers, ensuring the seamless integration of our products into their environments. You will utilize your troubleshooting skills and technical knowledge to resolve complex issues and provide high-quality service.
**Key Responsibilities**
- Perform in-depth analysis of customer issues and develop effective resolutions.
- Collaborate with senior team members to validate and qualify sophisticated customer issues.
- Develop and share technical knowledge with the team through documentation and training.
**Requirements**
- 3+ years of experience supporting IT professionals in Virtualization.
- Strong understanding of Active Directory and common networking protocols.
- Industry certifications (MCSE, MCA, or CCA) preferred.
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