Cloud Software Solutions Architect

hace 23 horas


San José, San José, Costa Rica Cloud Software Group A tiempo completo

Position Overview

A highly skilled Technical Support Engineer is required to provide expert assistance to our customers via diverse channels for Citrix Cloud, Citrix Virtual Apps, and Citrix Virtual Desktops.

The ideal candidate will focus on in-depth problem analysis of Citrix products and their integration into customer environments using fundamental troubleshooting skills and technical knowledge to isolate, analyze, and provide resolution to their issues.

Customer size can range from small businesses to large enterprises.

Primary Responsibilities

  • Act as a technical interface between the customer and 3rd Level Engineering/Product Development teams by providing clear issue documentation and utilizing multi-functional working relationships in their area of expertise.
  • Provide problem report prioritization for the Engineering team.
  • Write and review sophisticated technical articles and case studies for our knowledge base using customer reported cases, product specifications, and previous experience.
  • Develop SME expertise in at least one of the Citrix Software products and understand the wider software product suite.
  • Participate in a 24x7 on-call rotation.
  • Opportunity to develop project management skills through participation in projects.

Basic Qualifications

The ideal candidate should have:

  • Practical knowledge of the job area typically acquired through advanced education combined with experience.
  • University Degree or equivalent experience and minimum 2 years of relevant experience; or an advanced degree without experience.
  • Smartphone and tablet knowledge on devices/OS such as Apple iOS and Android Phone.

Preferred Qualifications

Desirable skills include:

  • Windows Server Experience including Windows Server 2012/MS Exchange/ActiveSync.
  • Networking experience: SSL, DNS, and TCP/IP.
  • Authentication experience: LDAP/Active Directory/Radius.
  • Database experience: MySQL or SQLServer.

About Us

At Cloud Software Group, we are committed to delivering exceptional solutions and services to our customers.



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