Global Operations Leader

hace 3 días


San José, San José, Costa Rica Jll A tiempo completo
Job Description

JLL is a leading professional services and investment management firm specializing in real estate. Our company has operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

We operate Shared Service Centres (SSCs) around the globe to support our corporate needs and clients' services. In total, this workforce of approximately 2,800 supports 15 different functions/teams globally.

We are seeking an experienced Global Operations Leader to lead our Costa Rica Shared Services Center (SSC). The successful candidate will be accountable for establishing and managing the center, ensuring safe, legally compliant, and optimal delivery of services in line with our overall strategic objectives.

Key Responsibilities:

  • Establishing the center as a legal/financial and operational entity, onboarding new teams, and setting up governance
  • Delivering performance across the teams, meeting business requirements on quality and time-against-target (TAT)
  • Partnering with key business lines to identify opportunities to drive business efficiency and optimization
  • Leading high-profile/risk JBS-wide programs and projects, delivering best-practice improvements at scale

Requirements:

  • A strong operations background, including high-performance/challenging KPIs, driving operational excellence, and continuous improvement, ideally in a Shared Service environment
  • Experience of strategy creation and implementation, driving delivery of complex growth, 'winning business,' overcoming setbacks, and strong resilience
  • Significant experience of business transformation, particularly transitioning activity to an SSC environment

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