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Global Customer Service Excellence Leader
hace 7 días
**Job Summary**
This role leads a team of customer service professionals who provide HR support to Intel employees across a given region. Key responsibilities include driving contact center operations, developing a high-performing team, and ensuring a consistent quality customer experience in all interactions globally.
The successful candidate will have strong leadership and communication skills, be able to work in a rapidly changing environment, and prioritize multiple tasks effectively.
This role plays a key role in implementing strategic GES initiatives, including volume reduction efforts, CSAT improvements, global standardization efforts, and new hire training strategies.
