Customer Service Ambassador

hace 7 días


San José, San José, Costa Rica Infotree Global Solutions A tiempo completo

As a customer service ambassador, you will play a vital role in ensuring seamless interactions with our clients. In this position, you will be responsible for delivering high-quality service that meets or exceeds client expectations.

About the Role

We are seeking an experienced customer service professional to join our team as a frontline representative. Your primary responsibility will be to support our clients by providing exceptional customer experiences.

Key Responsibilities
  • Ensure Service Level Agreement (SLA) compliance and process adherence
  • Deliver personalized customer interactions that meet client goals
  • Maintain accurate knowledge management systems
Requirements

To excel in this role, you will need:

  • A high school diploma
  • An advanced level of English (B2+ or C1)
  • At least one year of experience in customer service roles
  • Working knowledge of voice processes
  • Skills in billing, customer service, retention, soft sales, and troubleshooting
Additional Information

This is an on-site position located in Santa Ana. If you are a motivated individual with excellent communication skills, we encourage you to apply.



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