Customer Service Ambassador
hace 7 días
As a customer service ambassador, you will play a vital role in ensuring seamless interactions with our clients. In this position, you will be responsible for delivering high-quality service that meets or exceeds client expectations.
About the RoleWe are seeking an experienced customer service professional to join our team as a frontline representative. Your primary responsibility will be to support our clients by providing exceptional customer experiences.
Key Responsibilities- Ensure Service Level Agreement (SLA) compliance and process adherence
- Deliver personalized customer interactions that meet client goals
- Maintain accurate knowledge management systems
To excel in this role, you will need:
- A high school diploma
- An advanced level of English (B2+ or C1)
- At least one year of experience in customer service roles
- Working knowledge of voice processes
- Skills in billing, customer service, retention, soft sales, and troubleshooting
This is an on-site position located in Santa Ana. If you are a motivated individual with excellent communication skills, we encourage you to apply.
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