Customer Service Liaison
hace 3 días
**Key Responsibilities**
We are seeking an experienced Customer Service Liaison to join our team at Emerson. In this critical role, you will provide exceptional customer service and administrative support to our internal customers.
Main Accountabilities:
- Serve as a liaison between internal customers and the Facilities Department, ensuring seamless interactions and efficient operations.
- Manage the front desk operations, including receiving and directing visitors, clients, and colleagues.
- Operate the PBX system, handling incoming and outgoing calls, and connecting callers with the relevant extensions.
- Record visitor arrivals and departures in accordance with Emerson's requirements.
- Coordinate special requests from hosts and visitors, ensuring satisfaction.
- Handle local and international calls from customers and suppliers, resolving queries promptly.
- Receive and distribute correspondence and messages addressed to our business units.
- Ensure adherence to security protocols and procedures established by the organization.
- Maintain equipment and workspaces in order, reporting any anomalies or issues.
- Comply with entry and exit control requirements as per the Free Trade Zone Law and internal procedures.
- Book Meeting Rooms according to established procedures.
- Send communications related to the Facilities Department to various stakeholders.
- Utilize screening systems to meet Trade Compliance requirements.
- Manage office supplies for the Facilities Department.
Requirements:**
- High school diploma.
- College degree in Administration or a related field, or close to completion.
- Intermediate English proficiency (B1).
- +2 years of experience in Customer Service.
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